The Chief Administrative Office (CAO) Strategy & Process Improvement (S&PI) team is the firm’s in-house advisory team committed to delivering high-impact, strategic solutions which address JPMC’s most urgent needs. 

As a Vice President on the  Strategy & Process Improvement team, you will make crucial business decisions that strengthen operating models, enhance employee or client experience, and improve the firm’s bottom line in collaboration with senior leaders including the Chief Administrative Officer and the Chief Operating Officer of the firm. Your projects will span global operations, administrative functions, and firmwide initiatives across lines of business. You will frequently focus on addressing complex and emerging business opportunities such as: firmwide AI adoption, product operating model strategy, and firmwide bureaucracy streamlining. 

S&PI follows a hypothesis-driven, empirical approach to problem solving, a similar approach to that adopted by major consulting firms (e.g., McKinsey, Bain, BCG). Project teams are structured similarly to consulting industry teams, with small, 2-4 person teams across our NYC and Dallas locations dedicated to a project for up to 6 months. Projects begin by establishing a strong fact-base and understanding of the problem, followed by working closely with businesses on both short-term and long-term solutions, and culminating in a recommendation meeting with senior leadership. 

Job Responsibilities 

• Fully own the day-to-day delivery of a project, which could span process improvement, organizational transformation, and functional strategy efforts
• Develop project-specific content and domain knowledge quickly and actively lead team problem-solving sessions
• Lead the team in gathering, modeling, and analyzing data to test hypotheses, through the identification of trends and key insights
• Produce high-quality presentation materials to summarize findings and recommendations and influence senior leaders
• Help guide client interviews to gather baseline information and work with internal client teams to define business pain points and opportunities
• Work closely with stakeholders to develop and refine recommended solutions to address issues
• Establish excellent relationships with internal clients and senior leaders
• Manage overall project deadlines and timeframes, proactively escalating issues and roadblocks as needed
• Be receptive to coaching and feedback via an apprenticeship development model
• Effectively lead a team of 2-3 junior Analysts & Associates to drive the project to completion, and provide ongoing coaching and mentorship for their development

Required Qualifications, Capabilities, And Skills 

• 8+ years of experience with a top-tier management consulting firm, internal consulting organization, or corporate strategy team
• Strong problem-solving and issue identification skills, along with the ability to structure complex strategic questions into clear objectives and deliverables 
• Skills gathering, analyzing, and synthesizing data from multiple sources using data analysis and visualization tools
• Ability to lead an overall project from start to finish, escalating and seeking help where necessary

Preferred Qualifications, Capabilities, And Skills 

• Financial services background is preferred, but not mandatory