RoleThe Logistics Strategy & Operations team is responsible for the performance, reliability, and pricing of shipping on Whatnot. In this role, you will:
- Help define the operating model and strategy to enable scalable, high-quality logistics across all of Whatnot's markets
- Own carrier performance and pricing health, monitoring key metrics, managing rate structures, and driving accountability with external carrier partners
- Lead operational response to shipping disruptions, building scalable processes and playbooks that ensure fast, reliable resolution for buyers and sellers
- Inform the product and technology roadmap, translating operational pain points into prioritized requirements for Product and Engineering
- Shape carrier network strategy, evaluating coverage gaps, managing vendor relationships, and recommending updates as Whatnot scales into new categories and geographies
- Partner cross-functionally with BD, Finance, Product, and Operations as a strategic thought partner, providing data-driven recommendations to inform shipping decisions
Team members in this role are required to be within commuting distance of our New York, San Francisco, Phoenix, or Los Angeles hubs.
YouCurious about who thrives at Whatnot? We've found that low ego, a growth mindset, and leaning into action and high impact goes a long way here. As our next Logistics Strategy & Operations team member, you should have 8-10 years of experience in strategy and operations roles (e.g., consulting, finance, logistics, supply chain, carrier operations), plus:
- Demonstrated success developing and executing strategies that drive scalable, high-quality operations. Direct experience with logistics operations and multi-market shipping networks is a strong plus.
- Ability to identify operational inefficiencies and design scalable processes, systems, and operating models. You default to repeatable systems over one-off solutions.
- Strong analytical judgment, with the ability to synthesize quantitative and qualitative insights into clear recommendations and decisions. Proficiency in SQL or analytics platforms (e.g., Looker, Sigma, Hex).
- Excellent communication and stakeholder management skills, with the ability to influence across Product, Engineering, Operations, and senior leadership.
- Comfort with ambiguity and speed. You've operated in high-growth environments where the playbook didn't exist yet, and you wrote it anyway.
Benefits- Generous Holiday and Time off Policy
- Health Insurance options including Medical, Dental, Vision
- Work From Home Support
- Home office setup allowance
- Monthly allowance for cell phone and internet
- Care benefits
- Monthly allowance for wellness
- Annual allowance towards Childcare
- Lifetime benefit for family planning, such as adoption or fertility expenses
- Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
- Monthly allowance to dogfood the app
- All Whatnauts are expected to develop a deep understanding of our product. We're passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!).
- Parental Leave
- 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.
