Strategy & Operations Manager

Cozen O'Connor

$150K — $175K *
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years in management consulting, strategy, or business operations; top consulting firm experience preferred.
  • Proven ability to clarify ambiguous issues and drive them to resolution.
  • Strong analytical skills with proficiency in Excel, PowerPoint, and growing familiarity with AI tools.
  • Exceptional communication skills; ability to simplify complex topics for executive briefings.
  • Demonstrated project management abilities; adept at managing multiple streams and deadlines.
  • Curious about AI and emerging technologies in professional services.
  • High emotional intelligence and sound judgment to earn trust with leaders.

Responsibilities

  • Support development and execution of the firm's strategic plan.
  • Collaborate with practice leaders on growth strategy and market expansion.
  • Create analyses and presentations for leadership decision-making.
  • Translate analytical findings into actionable business plans.
  • Identify AI use cases with the innovation team and assist in deployment.
  • Lead redesigns of complex business processes from start to finish.
  • Simplify and modernize operational workflows across the firm.

Benefits

  • Direct engagement with senior leadership on critical initiatives.
  • Broad exposure to strategy, operations, and innovation.
  • Opportunity to participate in the evolution of AI in legal services.
  • Flexible hybrid work schedule across multiple locations.
  • Competitive compensation and benefit packages.
Full Job Description
Job Description

This role suits someone who likes variety, ambiguity, and proximity to decision-makers. In any given quarter you might help a practice group sharpen its growth strategy, help the firm shape and deploy a high-impact AI tool, and lead an end-to-end rebuild of a core operational process. You will work across practices, departments, and firm leadership. The role offers broad exposure to firm leadership and to the full scope of running a modern professional services firm.

Responsibilities

The portfolio is broad. Expect a mix of strategy, operations, and transformation work across three areas:

Firm Strategy
  • Support the development and execution of the firm's strategic plan.
  • Partner with practice group leaders, department heads, and administrative leaders on growth strategy, market expansion, pricing, talent, and other commercial topics.
  • Build the analyses, materials, and recommendations that firm leadership uses to make decisions.
  • Translate findings into actionable plans the business actually adopts - and stay involved through execution.

AI & Innovation
  • Identify high-value AI use cases in partnership with our innovation team, and help shape buy-vs-build decisions.
  • Help deploy AI, focusing on the hard work of process design, change management, and adoption that determines whether AI tools deliver value.
  • Stay close to how AI is reshaping legal services and surface new opportunities early.

Operational Transformation
  • Lead end-to-end redesigns of complex, cross-functional business processes - from diagnosis through implementation and adoption.
  • Identify opportunities to simplify and modernize how work gets done across the firm.
  • Bring structured problem-solving and project management discipline to operations work.


Qualifications

  • 5+ years of experience in management consulting, strategy, or business operations roles. Experience at a top management consulting firm is a strong plus.
  • A demonstrated ability to structure ambiguous problems, do the analytical work to solve them, and drive recommendations into execution.
  • Strong analytical toolkit - fluent in Excel and PowerPoint, comfortable working with data, and increasingly fluent with AI tools.
  • Excellent written and verbal communication; the ability to make complex topics simple and to brief senior executives effectively.
  • Project management discipline - you can run multiple workstreams in parallel, hit deadlines, and manage stakeholders without being asked.
  • Genuine curiosity about AI and emerging technologies and how they will reshape professional services.
  • High EQ, low ego, and the kind of judgment that earns trust with senior leaders on sensitive work.
  • A bachelor's degree is required. An MBA, JD, or other advanced degree is a plus but not required.
  • Experience in legal, financial, or other professional services is helpful but not required.

Why Cozen O'Connor
  • A real seat at the table. You will work directly with the firm's most senior leaders on the issues they care most about - with the mandate to drive ideas through to execution, not just shape them.
  • Scope and variety. Strategy, operations, AI, growth - you will touch all of it.
  • A front-row seat to the AI shift. This is one of the most interesting moments to be in legal services, and the firm is investing accordingly.
  • Hybrid flexibility. Based in Philadelphia, New York, or Washington, D.C., with a hybrid in-office/remote schedule.
  • Compensation and benefits. A competitive package.


The salary range for this role is $150,000 - $175,000 and represents the Firm's good faith and reasonable estimate of the range of possible compensation at the time of posting. Actual compensation will be dependent upon a number of factors, including but not limited to, the candidate's relevant experience, qualifications and location.

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