The RoleAs a Strategy & Operations Lead, you'll work across one or more of our core Strategy & Operations pillars, depending on your experience and the company's priorities. This role is designed for high-agency operators who thrive in fast-paced environments and want to work on the most important problems facing the business: from company strategy and operational excellence to customer transformation and enterprise growth.
Running BroccoliBusiness Operations
Objective: Build the operating system that helps Broccoli scale efficiently.
Responsibilities:
- Own business performance management, KPIs, reporting, and operational reviews.
- Build and manage key enablement tools such as QBRs, health scorecards, and product adoption dashboards.
- Drive business enablement initiatives that improve customer and revenue outcomes.
- Lead cross-functional operational improvements across go-to-market, customer success, and growth.
Founder's Office
Objective: Drive company strategy, planning, and executive initiatives.
Responsibilities:
- Support strategic planning, board materials, and executive decision-making.
- Lead high-priority company initiatives and special projects.
- Drive alignment and execution against key company priorities.
Helping Customers SucceedAI Transformation
Objective: Help customers adopt AI and transform how their organizations operate.
Responsibilities:
- Advise customers on AI adoption, workflow redesign, and organizational change.
- Develop best practices and transformation frameworks.
- Support customers in realizing measurable value from AI.
Intelligence Platform
Objective: Provide customers with the data, insights, and benchmarks needed to drive outcomes.
Responsibilities:
- Deliver insights, benchmarks, and reporting that help customers improve performance.
- Measure AI adoption, business outcomes, and value creation.
- Help shape customer-facing analytics and intelligence capabilities.
Winning & Expanding Strategic AccountsValue Creation
Objective: Quantify, communicate, and maximize the business value of AI transformation.
Responsibilities:
- Build ROI models, business cases, and value creation frameworks.
- Support enterprise sales and strategic customer conversations.
- Partner with private equity firms and portfolio companies on AI transformation opportunities.
What We're Looking For- 5+ years in strategy consulting (McKinsey, Bain, or BCG), tech consulting (Deloitte, Accenture) or comparable experience; significant plus for experience with tech transformations
- Strong analytical skills and a structured approach to problem solving
- High-ownership mindset with a bias toward action and execution
- Exceptional customer communication skills
- Excited to work in-person five days per week with the team in San Francisco.
Bonus
- 1-2+ years of experience at a high-growth startup.
- Experience working in home services or B2B SaaS.
