DescriptionJOB TITLE: Strategy and Operations Manager
LOCATION: Remote, US (Candidates based in Los Angeles, CA preferred but if located elsewhere, we would require travel to the LA office one week a month)
REPORTS TO: Director, Strategy and Operations
The Role:
As a Strategy & Operations Manager at Sunbit, you will serve as the connective tissue between our executive vision and departmental execution. You won't just be building decks; you will be owning the lifecycle of critical initiatives-from diagnosing complex business problems to implementing digital product flows that impact growth, revenue, operations, and customer experience. This role is designed for a high-performer who thrives in the intersection of data, product, and cross-functional leadership.
RequirementsWhat You'll Own:- Strategic Planning: Lead high-priority initiatives that define the future of Sunbit's product offerings and market positioning.
- Cross-Functional Leadership: Partner closely with Product, Engineering, Marketing, Operations, Legal, and Finance to ensure seamless execution of the company roadmap.
- Product & Digital Optimization: Collaborate with the Product team to understand customer and merchant experience, identify areas for improvement, and refine digital flows and platform experiences, ensuring our technical solutions align with business KPIs.
- Operational Excellence: Build and scale the "operating system" of your department-identifying bottlenecks in current processes and implementing scalable solutions.
- Data-Driven Insights: Utilize advanced financial modeling and data analytics to track performance, forecast trends, and provide actionable recommendations to leadership.
- Project Management: Drive cross-functional projects from planning to implementation, ensuring they stay on schedule, within scope, and deliver measurable impact.
What You'll Bring:- Bachelor's degree in business administration, Operations Management, Economics or a related field; an MBA is a plus.
- 8-10+ years of Strategy and Operations experience with 2+ years at the Manager or Senior Manager level.
- The ideal candidate would have a mix of product management, project management, and analytics experience with significant cross-functional stakeholder alignment.
- A background in Top-Tier Management Consulting (MBB, Big Four) and/or an in-house S&O role within a high-growth Tech, Financial Services, Fintech environment (lending, payments, consumer finance, etc.)
- Experience working alongside Product teams and solid understanding of digital platforms, customer journeys, workflows, and operational systems.
- Expert-level proficiency in financial modeling and data analytics; you are comfortable navigating large datasets to find the "so what."
- Proven experience owning and implementing initiatives to execute on strategies.
The Perks:- Mission driven, empowered, and collaborative culture
- Competitive pay and stock options
- Unlimited PTO [Include in exempt roles only]
- Comprehensive health benefits (Medical, Dental, Vision, Life, EAP, Parental Leave, HSA, & more)
- Newly added HSA and Pet Insurance
- 401(k) with company match
- Cell Phone Stipend
- Team-based strategic planning and ownership of deliverables
