The Senior Provider Continuity Account Executive is responsible for leading continuity, stabilization, and strategic relationship management for a pool of mid-size to large Provider clients - typically organizations averaging approximately $2.5B in net patient revenue - during account transitions, organizational change, or elevated risk. This role manages complex account transitions, heightened client risk scenarios, and broad cross-functional coordination while proactively shaping strategies that protect retention, operational performance, and long-term partnership value.
This role provides leadership during periods of change on account strategy, transition governance, executive engagement, and risk mitigation until permanent account ownership is established. The role will influence business outcomes through executive alignment, issue resolution, proactive opportunity preservation, and disciplined account planning. Success is measured by client retention, transition effectiveness, operational stability, value realization, and customer satisfaction-not quota attainment.
This role partners closely with senior Market Leadership, Growth, Operations, Product, Technology, and Delivery leaders to minimize disruption, sustain executive confidence, and ensure continuity across more complex strategic accounts. Solid executive presence, enterprise thinking, the ability to lead across the matrix, and the discipline to maintain visibility to account strategy, stakeholder priorities, and current solution footprint are critical.
You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.
Primary Responsibilities:- Lead continuity strategy for a portfolio of mid-size to large Provider clients during transitions, elevated risk situations, and organizational change
- Develop and maintain senior executive relationships, proactively advising on business risks, opportunities, and account strategies that protect long-term value
- Direct transition governance, stabilization planning, executive communications, and cross-functional decision-making for more complex client environments
- Assess and communicate the value of Optum solutions during periods of transition to sustain confidence and maximize benefit from the client's investment, with particular focus on effectively positioning AI-enabled solutions as part of the broader Optum value story
- Anticipate service, operational, and relationship risks across a broad portfolio and drive mitigation strategies to reduce disruption and preserve retention outcomes
- Lead team members across the matrix and influence leaders across Operations, Product, Technology, Growth, and Delivery to align priorities and accelerate issue resolution
- Lead business reviews, governance forums, and strategic discussions with clients that demonstrate value created, performance outcomes, and opportunities to strengthen account stability and long-term partnership value
- Adopt an AI-first mindset to maintaining disciplined account planning, stakeholder mapping, and visibility to current solution footprint and opportunity preservation during periods of change
- Partner with Growth and market leadership to preserve expansion opportunities, inform account plans, and strengthen long-term partnership positioning
- Represent the voice of the customer to internal partners to inform service improvements, roadmap priorities, and account strategy
- Identify recurring themes, client insights, and systemic risks to inform broader improvements in transition management and client engagement strategies
- Provide leadership visibility through AI-enabled reporting and recommendations on account health, stabilization progress, customer experience performance, and value realization
Success Metrics- Client retention, renewal stability, and expansion preservation across a complex client portfolio
- Customer satisfaction and Net Promoter Score (NPS) performance
- Transition execution quality, speed to stabilization, and handoff effectiveness
- Reduction in escalation severity, operational disruption, and executive risk
- Executive relationship continuity and stakeholder confidence
- Quality of strategic recommendations, account planning, and leadership reporting
- Demonstrated value realization and effectiveness of business reviews and executive communications
- Cross-functional execution and issue resolution across complex matrixed environments
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:- 7+ years of experience in healthcare, managed services, client management, consulting, or advisory services
- 5+ years managing strategic client relationships in highly matrixed environments
- Demonstrated solid executive presence with experience engaging senior VP and C-suite stakeholders
- Proven ability to influence enterprise priorities across matrixed operational, product, sales, and delivery teams and drive action through indirect leadership
- Proven advanced communication, organizational, analytical, and problem-solving skills
- Experience leading escalations, operational stabilization, and customer relationship recovery for complex accounts
- Experience developing business reviews, value narratives, and executive-ready reporting for senior stakeholders
- Experience identifying and supporting AI adoption opportunities
- Ability to manage multiple high-priority accounts or initiatives simultaneously with limited oversight
- Proven solid strategic thinking, risk management, relationship leadership, and account planning capabilities
- Willingness to travel up to 50%
- Driver's License and access to reliable transportation
Preferred Qualifications:- Experience within Optum, UHG, or UHC lines of business
- Demonstrated experience supporting mid-size to large Provider or healthcare client environments with increasing complexity
- Background in operational leadership, customer success, transformation, or transition management
- Experience working with Product, Technology, Revenue Cycle, Analytics, or Care Continuum teams
- Knowledge of change management, enterprise transformation, and executive stakeholder management
Leadership Competencies- Enterprise thinker who balances execution with long-term client and business outcomes and shapes strategy across more complex accounts
- Influence-driven leader with solid executive communication, stakeholder alignment, and decision-making skills
- Adaptable and resilient in dynamic, ambiguous, and high-visibility environments
- Collaborative and accountable, with a solid orientation toward customer outcomes, value realization, and enterprise alignment
- High emotional intelligence with solid conflict resolution, executive navigation, organizational influence, and matrix leadership capabilities
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $134,600 - $230,800 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
