LG Electronics

Strategic Planning Manager (Korean Bilingual Required)

LG Electronics • $110K — $115K *
Huntsville, AL 35810In-Person
Business Services
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business, Industrial Engineering, Data Analytics, Statistics, or related field.
  • 7+ years of experience in Strategy Planning, Business Analytics, Consulting, Project Management, Operations, or related functions.
  • Strong analytical and problem-solving skills with the ability to translate complex data into actionable business insights.
  • Advanced proficiency in Microsoft Excel and PowerPoint required.
  • Experience with Google Data Studio, Tableau, SQL, Python, or other analytics tools preferred.
  • Excellent verbal and written communication skills, including executive-level presentation capability.
  • Experience managing cross-functional projects and working with global stakeholders.
  • Bilingual (English/Korean): must be able to read and write Korean.

Responsibilities

  • Support the development and execution of strategic plans and customer value improvement programs.
  • Monitor, analyze, and report key business KPIs including Customer Satisfaction and Service Profitability.
  • Develop executive dashboards and performance reports for leadership and global stakeholders.
  • Interpret data from various sources to identify opportunities and risks.
  • Identify customer pain points and operational inefficiencies through data analysis.
  • Conduct market intelligence and SWOT analysis to identify growth opportunities.
  • Collaborate with cross-functional teams to support business initiatives.
  • Drive continuous improvement initiatives through process optimization.

Benefits

  • No-cost employee premiums for competitive medical, dental, vision, and prescription benefits.
  • Immediate vesting of 401(k) company matching contributions with several investment options.
  • Generous Paid Time Off program that includes holidays and combined sick and vacation time.
  • Performance-based Short-Term Incentives (varies by role).
  • Access to confidential mental health resources and personal fitness goal incentives.
  • Family-oriented benefits such as paid parental leave and support for families facing developmental challenges.
  • Group Rate Life and Disability Insurance.
Full Job Description
The Opportunity:

The Korean Bilingual Strategic Planning Manager will support business strategy development, performance management, and customer experience innovation initiatives across LG Electronics service operations. This role is responsible for identifying growth opportunities, analyzing business performance, managing key performance indicators, and supporting strategic initiatives that improve customer satisfaction and operational effectiveness.

Fluency in Korean is required for this position.

Responsibilities:
  • Support the development and execution of strategic plans, operational initiatives, and customer value improvement programs.
  • Monitor, analyze, and report key business KPIs including Customer Satisfaction, NPS, RTAT, Productivity, Reclaim Rate, Service Profitability, and Cost Metrics.
  • Develop executive dashboards, business reviews, and performance reports for leadership, headquarters, and global stakeholders.
  • Interpret data from service operations, VOC, digital platforms, and market research to identify opportunities and risks.
  • Identify customer pain points, operational inefficiencies, and business improvement opportunities through data-driven analysis.
  • Conduct market intelligence, benchmarking, and SWOT analysis to identify competitive advantages and growth opportunities.
  • Collaborate with Customer Service, Field Service, Technical Support, Sales, HQ, and external partners to support business initiatives.
  • Prepare executive presentations, business reviews, and strategic recommendations for leadership decision-making.
  • Support annual business planning, budgeting, forecasting, and special strategic projects.
  • Drive continuous improvement initiatives through process optimization, standardization, and performance management.

Education / Experience (Requirements):
  • Bachelor's degree in Business, Industrial Engineering, Data Analytics, Statistics, or related field.
  • 7+ years of experience in Strategy Planning, Business Analytics, Consulting, Project Management, Operations, or related functions.
  • Strong analytical and problem-solving skills with the ability to translate complex data into actionable business insights.
  • Advanced proficiency in Microsoft Excel and PowerPoint required.
  • Experience with Google Data studio, Tableau, SQL, Python, or other analytics tools preferred.
  • Excellent verbal and written communication skills, including executive-level presentation capability.
  • Experience managing cross-functional projects and working with global stakeholders.
  • Bilingual (English/Korean): must be able to read and write Korean

#LI-TF1

Recruiting Range

$110,000-$115,000 USD

Benefits Offered Full-Time Employees:
  • No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
  • Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
  • Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
  • Performance based Short-Term Incentives (varies by role).
  • Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.
  • Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
  • Group Rate Life and Disability Insurance.

Benefits Offered Temporary/Contractors:
  • Eligible for the relevant benefit programs offered through our partner agencies.

About LG Electronics

LG Electronics Inc. is a South Korean multinational electronics company headquartered in Yeouido-dong, Seoul, South Korea. LG Electronics is a part of the LG Corporation, the fourth-largest chaebol in South Korea, and its global sales reached US$55.91 billion in 2014. It comprises four business units: Home Entertainment, Mobile Communications, Home Appliances & Air Solutions and Vehicle Components, with Starion India as its main production vendor for refrigeration and washing machines in the Indian sub-continent. LG Electronics acquired Zenith in 1995 and controls 37.9 percent of LG Display as of 2013. Since 2008, LG Electronics remains the world's fourth-largest LCD television manufacturer. The company has 128 operations worldwide, employing 83,000 people.
Learn more about LG Electronics
Industry
Retail & Consumer Goods
* Ladders Estimates

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