Job DescriptionAbout the RoleIn this Operations Manager role, you will help shape the strategy and optimize Delivery operations in one of our verticals across Eater (consumer), Courier (supply partner), Marketplace, and Merchant. You'll design and lead high-impact projects and experiments to drive growth and efficiency.
This role will partner closely with Product, Territory (Local) Operations, Finance, Marketing, Tech, and Customer Support teams to execute key priorities and measure results.
What You'll Do- Proactively identify opportunities for performance improvement in your area of ownership, ranging from growing supply and demand, segmenting our customer base, improving our merchant experience, or one of our many delivery priorities
- Identify, scope, and recommend a solution, then take ownership for delivering on the project and the outcomes, as well as keeping leadership informed of progress
- Take accountability for project outcomes, ensure delivery on critical project metrics, and keep others informed of progress
- Analyze sophisticated data, build models, and aggregate insights to drive key business decisions and policies
- Advise senior leadership on long-term strategy and decision making by defining critical metrics, developing dashboards, and providing strategic insights
- Work with Product teams to guide the development of our solutions based on business and customer needs. Project manage cross-functional work streams for key Product roll-outs across the US and Canada. Set and measure key performance indicators for roll-outs you oversee.
- Collaborate and work cross-functionally with other Operations teams as well as with Product, Data Science, Sales, Marketing, Finance, and Customer Support to ensure insights inform broader critical initiatives
Basic Qualifications- 1.5+ years of professional work experience in a related field (consulting, investment banking, technology, operations, strategy, or analytics)
- SQL and Excel/Google Sheets proficiency
- Bachelor's degree
Preferred Qualifications- 2+ years of professional work experience in a related field, such as consulting, investment banking, strategy, operations, or analytics
- Strong Excel/Google Sheets or SQL proficiency
- Ability to thrive in a fast-paced and ambiguous environment
- Experience problem-solving and proposing unique solutions to complex issues
- Strong experience building and executing complex processes
- Strong communication and presentation skills, including experience presenting data & insights to a sophisticated audience
- Experience with quantitative data analysis to provide deep measurable insights
- Strong collaboration and stakeholder management skills - building deep, trust-based relationships with teams and cross-functional partners
- Strong business judgment and critical thinking skills with the ability to use data to develop strategies and make decisions quickly
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ResponsibilitiesFor Chicago, IL-based roles: The base salary range for this role is USD $95,500 per year - USD $106,000 per year.
For New York City, NY-based roles: The base salary range for this role is USD $106,000 per year - USD $118,000 per year.
For San Francisco, CA-based roles: The base salary range for this role is USD $106,000 per year - USD $118,000 per year.
For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.
You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.
Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.
