Stryker Corporation

Strategic Operations Associate - Chicago, IL

Stryker Corporation • $70K — $103K *
Chicago, IL 60629In-Person
Healthcare
Less than 5 years of experience
1 month ago
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in OnSite Operations or related field preferred.
  • Basic understanding of Stryker Endoscopy products and services.
  • Proficient in leadership, organization, and analytical skills.
  • Strong interpersonal and communication abilities.
  • Demonstrated professional work ethic and commitment to confidentiality.
  • Valid and unrestricted driver's license, with insurance for travel requirements.
  • Ability and willingness to travel overnight for up to 80% of the time.

Responsibilities

  • Provide consistent account coverage for customer service.
  • Coordinate with regional managers and leadership for operational planning.
  • Report performance metrics of OnSite specialists to leadership.
  • Support continuous improvement initiatives within operations teams.
  • Assist in implementing new customer accounts and conducting Scope of Work Analysis.
  • Ensure effective use and maintenance of Stryker Endoscopy equipment.
  • Build and maintain relationships with various stakeholders including surgeons and hospital staff.

Benefits

  • Field-based work flexibility.
  • Engagement in projects for continuous improvement.
  • Opportunity to work closely with healthcare professionals and technical teams.
  • Diverse work environment with a focus on relationship-building.
  • Contribution to patient care and surgical outcomes through direct involvement in operations.
Full Job Description
Work Flexibility: Field-based

Basic Function

Support daily operations within their respective area with a specific focus on account coverage and supporting new business opportunities within OnSite, including new account implementations.

Responsibilities
  • Provides account coverage to ensure uninterrupted customer service.
  • Coordinates with Field Operations Regional Managers, Supervisors, and Strategic Operations leadership for operations, planning, and administration.
  • Provides Field Operations Leadership with information pertaining to performance of OnSite Specialists and Team Leads at accounts. May be responsible for assessing and reporting new hire competency.
  • Supports projects and continuous improvement initiatives within the Strategic Operations Team.
  • Supports execution of Scope of Work Analysis.
  • Supports the implementation of new customer accounts.
  • Ensures effective surgical care to patients as related to Stryker Endoscopy equipment.
  • Responsible for troubleshooting and maintaining Stryker Endoscopy equipment.
  • Effectively builds and maintains relationships and trust in both new and existing accounts.
  • Interacts with surgeons, patients, OR personnel, Central Processing, Sales Reps, O.R. Management, Implementation Project Manager(s), Hospital Administration, and other Stryker employees and partners.
  • Adheres to all policies and procedures put forth in the sales code of conduct and Stryker Endoscopy Employee Handbook.
  • Communicates injuries, reportable occurrences, and performance related feedback.

Physical requirements
  • Medium work: Exerting up to 60 pounds of force occasionally, and/or up to 20 pounds of force constantly to move objects.
  • Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity.
  • Must be able to effectively use computer programs ( e.g. Word, Excel, Outlook and Power Point ).
  • Must be able to communicate telephonically.
  • Must be able to use common office equipment (e.g. calculator, PC, fax machine, etc.).

Mental requirements
  • Effectively and efficiently work in high stress and conflict situations.
  • Ability to simultaneously address multiple complex problems.
  • Work as an integral part of a team.
  • Ability to interact appropriately with a variety of individuals including customers and internal partners.
  • Must be able to analyze and resolve non-routine product issues using independent judgment.

Skills/Experience required
  • OnSite Operations background preferred.
  • Basic knowledge of Stryker Endoscopy products and programs.
  • Excellent Leadership, Organization, and Analytical skills.
  • Excellent interpersonal and communication skills.
  • Demonstrates professional work ethic and attitude at all times.
  • Respects patient confidentiality.
  • Valid and unrestricted driver's license and appropriate insurance to travel by car as required.
  • Up to 80% overnight travel required.

Education/training required
  • Bachelor's degree (B.S. or B.A.) in a related field preferred.


  • US10: $70,800 - $103,800 USD Annual


Travel Percentage: 80%

About Stryker Corporation

Stryker Networks is a premier Information Technology partner providing IT managed services and database application development.

Stryker Corporation Careers

Joining Stryker Corporation means becoming part of a global team recognized for its commitment to innovation, leadership, and enhancing patient outcomes. As a leading medical technology company, Stryker is the perfect place to build a career that truly makes a difference.

Work You’ll Do

At Stryker, every position contributes to our mission of making healthcare better. Here, you will use your skills to work on transformative projects that improve lives across the globe. You will be part of a culture that thrives on growth, innovation, and leadership, and you will work alongside some of the brightest minds in the industry.

Innovative Careers

Stryker offers a range of job opportunities, from internships that provide a stepping stone into high-impact roles to leadership positions that drive strategic direction. Our team members benefit from a work environment that supports professional growth and diversity training, ensuring everyone, regardless of background, can thrive.

Be Part of a Great Team

Our employees enjoy a collaborative atmosphere that fosters innovation and encourages professional development. With a commitment to leadership and diversity, Stryker ensures that all team members have the opportunity to grow and influence the company's future. Our global scale and dedication to impactful solutions make us leaders in medical technology.

Future-Proof Your Career

Stryker is dedicated to career development, offering extensive training, benefits, and resources to help you advance professionally. From networking opportunities to workshops on resume and interview skills, we support your journey every step of the way. Our career paths are as diverse as the innovative products we develop and the markets we serve.

Explore Job Opportunities

Whether you’re just starting out or looking to take your career to the next level, Stryker provides the tools and resources to achieve your goals. We are continuously hiring and looking for ambitious, curious, and driven individuals to join our team.

Stryker Corporation – A Leader in Medical Technology

Our commitment to improving healthcare through innovative products sets us apart in the medical technology field. The synergy of our team’s expertise and our leadership in technology solutions enables us to meet the needs of our customers effectively.

Stay Connected

Join Our Team Search open positions that match your skills and interest. We look for passionate, creative, and solution-driven team players. Explore the many benefits of employment at Stryker, a company that values innovation and leadership.

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Stryker Corporation – Where Talent Meets Opportunity

At Stryker, we believe in turning the challenges of today into the breakthroughs of tomorrow. Join us in our mission to improve healthcare around the world.
Learn more about Stryker Corporation
Size
46,000 employees
Market Cap
$91.9 billion
Industry
Healthcare
Net Income
$1.5 billion
Founded
2004
5 Year Trend
+8.6%
Revenue
$14.3 billion
NASDAQ
SYK
* Ladders Estimates

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