About the Role

Oversee all functions of various sites of the practice, including front and back office as well as provider activity, make recommendations for improvement and implement change as necessary.

What You'll Be Doing

• Direct and supervise staff at assigned site locations.
• Analyze requisitions, purchases, and other business information.
• Assist Human Resources with recruitment to ensure adequate staffing.
• Evaluates performance of personnel and completes evaluations in accordance with the
• Employee Handbook.
• Adjusts schedules as needed during personnel absences; monitors attendance.
• Prepares daily, weekly and monthly assignments in accordance with the policies and procedures of Urology of Indiana.
• Develop and maintain protocols for all office functions performed in site locations.
• Review weekly time records of office staff; monitor overtime.
• Serves as a resource to all members of departments and ancillary sites as needed.
• Serves as a liaison between physicians and other clinical operations managers to facilitate and resolve daily operational needs.
• Advise the Chief Operating Officer of any potential concerns/problems at any of the site locations of the practice.
• Maintain positive and professional attitude with all internal and external customers.
• Manage physician templates, schedules and staffing needs.
• Support provider on-call and after hour needs as they arise.
• Act as liaison between hospitals, surgery centers and other clinical/non-clinical facilities and partners and supporting patient, provider and Administration needs.
• Serve in various capacities on strategic planning teams and committees.
• Assist in scheduling medical students and residents to shadow with physicians as needed.
• Other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What We Expect from You

• Formal training in a clinical or medical discipline.
• Five plus years' experience in the medical/clinical/hospital setting; previous management or leadership experience preferred.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine correspondence. Ability to speak effectively before individuals or groups of people.

Mathematical Skills

Ability to calculate basic figures and amounts. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

To perform this job successfully, an individual should have knowledge of basic computer software.

Other Skills and Abilities

• Knowledge of medical credentialing and the provider enrollment process
• Requires project management skills
• Requires great attention to detail and organization
• Ability to develop and maintain effective relationship with physicians, staff, leadership and external entities.
• Proficiency in Microsoft Office software, CAQH, various verification sites
• Reliability, ability to multi-task and provide high-level problem solving skills
• Ability to maintain strict confidentiality
• Plan, coordinate, implement services to support the medical providers
• Ability to work independently
• Ability to work under pressure

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Travel

Travel is primarily local during the business day.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, approximately 8 hours per workday. Occasional evening and weekend work may be required as job duties demand.

What We are Offer You

Beyond competitive compensation, our well-rounded benefits package includes a range of comprehensive medical, dental and vision plans, HSA / FSA, 401(k) matching, an Employee Assistance Program (EAP) and more.