Strategic Implementation Lead Overview

Responsiv is hiring a Strategic Implementation Lead to own the customer journey from pre-sale solution design through implementation, adoption, and value realization.

This is a senior individual contributor role for someone who can blend:

1. Implementation - configuring and launching the product successfully
2. Customer Success - driving adoption, value realization, and referenceability
3. Solutions - translating customer problems into credible Responsiv workflows and responding to RFPs

The ideal candidate is a former consultant, regulatory change practitioner, compliance transformation operator, or legal/compliance technology implementation lead who understands how regulated organizations actually change processes - not just how software is deployed.

This person will work directly with customers, prospects, Sales, Product, Design, and Engineering to make Responsiv successful in complex regulated environments.

Own Strategic Customer Implementations

You will own implementations from kickoff through value realization. That means leading customer kickoff, implementation planning, workflow design, configuration, launch, and adoption. You will help customers define success criteria, prioritize use cases, align stakeholders, and create the operating cadence needed to make Responsiv successful.

This role is not just about getting customers live. It is about ensuring customers use Responsiv in meaningful regulatory, legal, compliance, and risk workflows. You will be responsible for helping customers build the process around the product, including governance, cadence, roles, approvals, escalation paths, and operating routines. Software alone does not transform a compliance program; this role is responsible for making sure Responsiv becomes embedded in how customers actually work.

Lead Pre-Sale Customer Discovery to build the Customer's Regulatory Foundation

You will help customers build the regulatory foundation required for Responsiv to deliver useful outputs. That starts with understanding the customer's business model, products, services, jurisdictions, regulators, licenses, permissions, policies, controls, procedures, and existing compliance processes. You will translate that discovery into credible solution designs, tailored product demonstrations, proof-of-value plans, implementation assumptions, and clear recommendations for how Responsiv should be configured and positioned. You will help ensure regulatory alerts are properly scoped and relevant. You will ensure their gap analysis is actionable and defensible. This requires knowledge of both the law and the customer.

Refine the Customer's Obligation Register

Responsiv helps customers build and maintain their register of obligations. Your role is to guide the final refinement: making sure obligations are described, organized, and scoped in a way that supports useful monitoring, alerting, impact assessment, gap analysis, and downstream policy or control updates.

Be the Connective Tissue between Customers and Product

Implementations are where the product meets reality. You will be one of Responsiv's strongest sources of customer insight because you will see how customers actually use the product, where they get stuck, and what capabilities would make implementations more repeatable and valuable.

Operate well in a fast-paced environment.

Build competence in our industry and product. You will have high expectations for our team and of yourself as we expect to get work done with quality and speed. You will own the SLAs to respond quickly to prospect and customer questions, as well as internal colleagues. Your ability to adapt, shift and change quickly as the environment changes will give you an edge in your selling position as we are learning frequently and inserting improvements into our business and processes.

Qualifications

• 5+ years of experience in consulting, regulatory change, or an actionable legal or compliance role at a regulated organization.
• Experience working with financial institutions, regulated enterprises, or complex compliance organizations.
• Ability to read and understand regulatory materials and connect regulatory requirements to a customer's business, products, licenses, policies, controls, and procedures.