Job DescriptionWhat You'll DoPrimary Impact:Deliver high-quality analytics and insights by integrating internal data and external intelligence to inform commercial strategy, customer experience, and executive decision-making.
As a Strategic Data Insights Analyst, you will:
- Analyze commercial performance across multiple domains, including:
- Sales pipeline and account-level metrics
- Implementation performance and delivery timelines
- Installed base analytics and product utilization
- Contract renewal rates and retention trends
- Deliver customer experience surveys and analysis, including those for Net Promoter Score (NPS) and Customer Satisfaction (CSAT) metrics
- Partner with leadership to evaluate external data sources, integrating vendor datasets (e.g., healthcare market intelligence platforms) to enhance customer and market insights
- Support go-to-market strategy by contributing to:
- Market opportunity assessments
- Market segmentation and hospital/health system targeting
- Market penetration analysis
- Help maintain enterprise metric definitions and documentation, ensuring consistency and alignment across analytics and reporting outputs
- Develop executive-ready deliverables, including insight summaries and slide presentations
- Collaborate with Insights Delivery & Enablement to translate analyses into dashboards, reporting tools, and self-service capabilities
- Partner with the Advanced Analytics CoE by preparing data and interpreting outputs from their AI/ML models
Who You AreMinimum Qualifications- Bachelor's degree in analytics, business, statistics, information systems, economics, or a related field, or equivalent experience
- 2+ years of experience in data analysis, business intelligence, market insights, or commercial analytics
- Proficiency in SQL and/or a statistical programming language (Python or R)
- Experience working with structured commercial, sales, or customer datasets
- Familiarity with BI and data visualization tools such as Tableau or Power BI
- Strong analytical and problem-solving skills, with high attention to detail and data accuracy
- Ability to synthesize data into clear, actionable insights and communicate effectively to business stakeholders
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
Preferred Qualifications- Exposure to customer experience analytics, including NPS, CSAT, or customer health scoring
- Experience with survey administration and customer feedback tools
- Familiarity with healthcare or medical device industry data, including hospital or health system datasets
- Experience integrating third-party data (e.g., Definitive Healthcare) into analytical workflows
- Experience working with data from CRM platforms such as Salesforce or Gainsight
- Exposure to cloud-based data platforms such as Databricks, Microsoft Fabric, Snowflake, or similar
How You'll Elevate at OmnicellAt Omnicell, success is defined not just by outcomes, but by how you achieve them. In this role, you will:
- Collaborate - Work closely with CDIA teammates and cross-functional stakeholders to deliver cohesive, high-impact insights
- Inspire - Use data storytelling to influence decision-making and help stakeholders see opportunities more clearly
- Develop - Continuously expand your technical and business expertise while contributing to shared team knowledge
- Execute - Deliver accurate, timely, and well-structured analyses that support business priorities
- Impact - Identify trends and opportunities that improve customer experience, operational performance, and growth outcomes
Work Conditions- Remote work environment
- Occasional travel for collaboration, team meetings, or business initiatives
