Bill.com

Strategic Customer Success Manager

Bill.com$97K — $117K *
Finance & Insurance
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years in a customer-facing, revenue-generating role
  • Strong ability to earn client trust and consult effectively
  • Proven time management skills to optimize revenue outcomes
  • Excellent written and verbal communication skills
  • Proven track record of consistently hitting quotas
  • Familiarity with Salesforce tools
  • Background in finance/accounting, whether through education or experience
  • Experience in SaaS sales

Responsibilities

  • Drive product adoption and expansion of the Bill platform
  • Manage relationships within a mid-market customer portfolio
  • Analyze customer health, product utilization, and spending trends
  • Conduct business reviews on product configuration for mid-sized clients
  • Lead training webinars for end users of Bill's services
  • Maintain comprehensive knowledge of Bill's offerings and expense reporting practices
  • Encourage adoption of new Bill products as they are released

Benefits

  • 100% employer-paid health, dental, and vision insurance
  • Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) available
  • Life insurance and both short- and long-term disability coverage
  • Access to Employee Assistance Program (EAP)
  • 11+ paid holidays and wellness days, plus flexible time off
  • Employee Stock Purchase Program with discounts
  • Initiatives focused on wellness and fitness
  • Recognition and referral programs for employees
  • And additional attractive perks
Full Job Description
Innovate with purpose

At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses-from startups to established brands-make smarter decisions and gain control of their operations. And we don't stop there: we're creating the future of financial automation so businesses can spend more time on what matters.

Working here means you become part of a vision-driven team that's ready to tackle challenges and build cutting-edge solutions. We value purpose, drive, and curiosity-and we thrive in a fast-paced, ever-changing environment. Whether in one of our offices in San Jose, CA, Draper, UT, or working remotely, BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks.

BILL builds high performing teams and we seek to hire the best talent for every role. We're committed to building a workplace that fosters inclusion and diverse perspectives, valuing each person's unique skills and experiences. We'd love to hear from you-you might be just what we're looking for, whether in this role or another.
• Let's give businesses more time for what matters.

Make your impact within a rapidly growing Fintech Company
  • Drive continual product adoption and expansion of the Bill platform to hit a monthly payment volume quota
  • Manage and maintain relationships in a mid-market customer book of business
  • Monitor customer health, product utilization, & trends in customer spend while using data to drive proactive customer engagement
  • Conduct virtual and on-site business reviews around product configuration and best practices for controllers and CFOs of mid-market and larger SMB companies
  • Conduct training webinars for end users of Bill's platform
  • Develop and maintain an in-depth knowledge of Bill's products and services
  • Develop and maintain an in-depth knowledge of expense reporting and accounting practices
  • Drive adoption of additional Bill products as they are released

We'd love to chat if you have:
  • 5 + years of experience in a customer facing, revenue generating role
  • Ability to listen, earn trust, and consult with clients
  • Ability to effectively manage time to maximize revenue results
  • Excellent communication skills - written and verbal
  • Ability/desire to consistently hit quota
  • Salesforce experience
  • Experience or education in finance/accounting
  • SaaS sales experience

To stand out
  • Basic understanding of financial reports (Balance Sheet, Income Statement)
  • Basic understanding of accounting systems (QuickBooks, Netsuite, etc.)


The On Target Earnings (OTE) range for this role is noted below for our office location in Draper, UT. This role is eligible to participate in BILL's sales incentive and equity plans. Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits.

Draper UT pay range

$97,600-$117,100 USD

What's in it for you?

Redefining how businesses automate their work is a fast-paced, exciting, and fun environment. But we also have benefits and perks to ensure the magic isn't only experienced by our customers, but by our employees as well.

Here is a preview of some of the amazing benefits here at BILL:

  • 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP)
  • HSA & FSA accounts
  • Life Insurance, Long & Short-term disability coverage
  • Employee Assistance Program (EAP)
  • 11+ Observed holidays and wellness days and flexible time off
  • Employee Stock Purchase Program with employee discounts
  • Wellness & Fitness initiatives
  • Employee recognition and referral programs
  • And much more

Don't believe us? Check out our culture, benefits, and teams on our career site, LinkedIn Life, or YouTube pages.

BILL is an Equal Opportunity Employer. We believe our best ideas come from the unique stories, perspectives, and experiences of our team members. We welcome people of all backgrounds, abilities, and identities to bring their authentic selves and contribute to our culture.

We are committed to a transparent, inclusive hiring process that reflects our values. If you need accommodations at any stage, please contact [email protected].

Our Applicant Privacy Notice describes how BILL treats the personal information it receives from applicants.

About Bill.com

Bill.com is a provider of cloud-based software that simplifies, digitizes, and automates complex back-office financial operations for small and midsize businesses. The company's AI-enabled financial software platform helps businesses manage their cash inflows and outflows. Bill.com's software integrates with accounting software, payment systems, and banks to streamline the financial workflow process. The company was founded in 2006 and is headquartered in San Mateo, California.
Learn more about Bill.com
Size
1,384 employees
Market Cap
$11 billion
Industry
Net Income
-$47.9 million
Founded
2006
Revenue
$183.5 million
NASDAQ

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