Turn complex client needs into confident, connected solutions! You will own strategic relationships with property management companies and multifamily property owners, bringing together client priorities, operational performance, product solutions, and internal expertise to deliver meaningful outcomes for clients and their residents.
Overview of the Position
As a Strategic Client Success Manager, you will serve as a trusted partner to a portfolio of Renters Solutions clients. Depending on account size and complexity, your portfolio may include a small number of large, high-touch relationships or a broader group of accounts. You will guide day-to-day service, resolve escalations, lead complex implementations, and connect clients with the right teams and solutions. This is an opportunity to combine strategic thinking with hands-on client leadership in a growing rental market. You will have the autonomy to manage your relationships, the backing of a knowledgeable and tenured team, and exposure to a business investing in new products and AI-enabled growth.
What will be my duties and responsibilities in this job?
• Lead day-to-day relationships with assigned clients, providing responsive support, clear communication, and proactive guidance.
• Build trusted relationships with client stakeholders at multiple levels, including senior and executive leaders.
• Coordinate reporting, service requests, claims escalations, and other client needs from intake through resolution.
• Monitor service performance, contractual commitments, key business metrics, and revenue goals; identify risks and mobilize action plans when needed.
• Prepare and lead annual and quarterly business reviews, translating performance data into recommendations, decisions, and next steps.
• Guide new client installations, software integrations, product launches, and program enhancements in partnership with internal teams.
• Research and resolve moderate to complex issues by connecting the right stakeholders, clarifying root causes, and communicating remediation plans.
• Identify opportunities to strengthen client outcomes, support retention and growth, and improve how programs operate.
• Partner with Sales, Legal, Product, Finance, Compliance, and executive leadership on contracts, renewals, audits, regulatory matters, and client commitments.
• Maintain the accuracy and integrity of client business arrangements from proposal and implementation through ongoing changes.
What are the requirements needed for this position?
• 3+ years of executive or strategic level support or account management to high-value clients.
• Bachelor's degree (or equivalent work experience)
• Excellent organization and prioritization skills to manage multiple client needs and competing priorities.
• Exceptional relationship-building skills to establish rapport and guide client conversations.
What Other Skills / Experience Is Helpful to Have?
• Experience in P&C Insurance, property management, or housing industry is highly valuable.
How Much Should I Expect to Travel?
• Remote role based in the United States.
• Approximately 20% travel annually for client meetings, annual and quarterly business reviews, and other business or team meetings.
Pay Range:
$74,600.00 - $124,700.00
Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.
If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.
