This position has a strong preference in the East or Central Region of the U.S.

This position will be strategically based across the continental United States and supporting customers and field service engineers. This position supports positive customer experience through a proactive approach to project support and issue resolution. This position leverages centralized resources to manage documentation and resolve issues and builds relationships across customers and Eaton facilities to deliver a successful project. This position works independently on daily tasks and collaborates with the onsite field team. This position will also work closely with the project managers within our strategic accounts function

The expected annual salary range for this role is $86000 - $126000 a year.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What you'll do:

Qualifications:

Required (Basic) Qualifications:
• Associate degree from an accredited institution or in lieu of degree at least two (2) years of Field Service experience
• Minimum of two (2) years of customer facing project coordination experience
• Legally authorized to work in the United States without company sponsorship

Preferred Qualifications:
• Associates degree in Engineering or other technical field
• Minimum of two (2) years of Power Systems, Battery technologies and/or Electronics experience (coursework and internship experience apply).
• Electrical industry expertise and product knowledge
• Prior experience working with contractors and project coordination
• Proficiency in applications required for job function (Adobe Acrobat, Bluebeam, SAP, Salesforce, and Microsoft O365)
• Experience with Uniterruptable Power Supply (UPS)

Skills:
• Develop and maintain relationships with internal and external customers for assigned projects
• Initiate escalation calls with technical support to ensure timeline resolution
• Leverage centralized resources to manage projects
• Initiate work orders for projects in collaboration with the dispatch team to get orders assigned to technicians
• Manage work orders to completion and collaborate with finance for invoicing
• Act as the technical liaison between customers, and field service engineers to efficiently carry out daily tasks (documentations, energization permits, LOTO, customers, project portals)
• Serve as the customer's advocate by relaying the appropriate level of urgency to projects managers and escalating issues as required
• Pursue continuous learning of products and applications related to CPS UPS's, and Data Center Product Distribution (DCPD) products
• Provide daily updates to project managers on the status of the projects
• Manage meetings with on site general contractors to ensure timeline milestones

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates' privacy rights and data security will be protected in accordance with applicable laws.

You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at [redacted] to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements. #LI-RC2