Position Summary:Walden's customer relationships are growing fast, and our most important accounts need a single organized point of contact to support the founder and VIP relationships. We're looking for a Strategic Account Manager to own the day-to-day of one or more of Walden's most important enterprise relationships: the connective tissue across sales, deployment, contracts, finance, and expansion. You'll keep each relationship warm, organized, and moving, drive responsiveness across demanding multi-team accounts, and escalate cleanly when a decision genuinely needs founder weight. Depending on fit and account scale, you may anchor a single marquee account or carry a focused portfolio. Founders remain hands on for the largest relationships; you make sure the underlying engine runs flawlessly and nothing falls through the cracks.
Core Responsibilities:- Single coordination point for the account: Be the orchestrator supporting the founder and VIP relationships: centralize every workstream touching the account (qualification, sales, deployment, contracts, legal, finance, expansion) so the customer experiences one organized Walden, not five disconnected voices.
- Own the relationship cadence and responsiveness: Run the day-to-day communication, hold a tight response SLA, schedule meetings and on-site visits, prep the principals, and escalate to the founder DRI or CEO only when a decision genuinely needs that altitude. Time kills all deals.
- Maintain the CRM and account map: Keep the CRM as the system of record for the account: stakeholder map, open threads, commitments, and timeline, so status is always legible to anyone who needs it.
- Surface risk and capacity proactively: Look around corners. When a delivery commitment is at risk, pull in the right owner (Product, Operations, Finance, Legal) before it becomes a fire. Nothing falls through the cracks.
- Grow the account from within: Act as a vector for expanding the relationship inside the account (additional sites, lines, robots, and use cases), partnering with the founder DRI, Solution Architects and Customer Success teams.
- Leverage agents as a force multiplier: Use Walden's internal agent tooling and CRM automation, for instance to absorb low-level coordination (follow-up nudges, reminders, status rollups), so your attention goes to judgment, your craft, and the human touch, not busywork.
Required Qualifications:- 5+ years in strategic account management, sales, customer success, technical program / project management, or BD / partnerships at a robotics, deep-tech, enterprise hardware, or enterprise AI vendor.
- Track record owning a complex, high-stakes enterprise relationship end-to-end, coordinating across internal functions (engineering, product, legal, finance) and multiple customer stakeholders with high empathy and customer-obsession.
- Exceptional organization and written communication: you keep many threads straight, write clearly, and have sharp instincts for what to escalate versus absorb.
- High judgment on prioritization and escalation, comfort supporting founders and executives in VIP relationships.
- Comfort using AI tooling as a force multiplier on your own workflows: you are an active, curious user of AI agents; you do not need to write code but you need to be great at running experiments, thinking in systems, partnering with AI Engineers, and wrangling AI slop.
Preferred Qualifications:- Domain expertise and good network in one or more manufacturing verticals: automotive, aerospace, electronics, semiconductors, or medical devices.
- Experience operating inside or alongside industrial environments (e.g., manufacturing plants) and their operating cadence.
- Familiarity with systems-integrator relationships and multi-stakeholder enterprise accounts.
- Strong CRM-automation and ops-tooling fluency; you instinctively build the workflows and AI agents that keep a relationship from going stale.
- Comfortable either anchoring a single marquee account or managing a portfolio of relationships, and context-shifting between different customers in a single day.
- Japanese or Korean language fluency, or comfort bridging US and Asia business cultures and time zones (a plus for our global accounts).
Walden Robotics offers a competitive total compensation program, including salary, annual cash bonus, company equity, company-subsidized insurance programs, 401(k) with company match, flexible PTO, daily lunch, and other benefits. The pay ranges noted on our posts is for salary only.
The pay range for this role is:
145,500 - 194,000 USD per year (SF)
