Radial

Strategic Account Manager

Radial$100K — $120K *
Enterprise Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of business experience in a quota-carrying role.
  • 5+ years of experience in selling technology solutions or application software.
  • Strong sales acumen with consultative selling capabilities.
  • Excellent oral and written communication skills.
  • Organizational skills with computer competency for tracking customer interactions.

Responsibilities

  • Manage a portfolio of high-impact accounts and strategic verticals.
  • Act as a trusted advisor, identify challenges, and provide solutions.
  • Focus on driving customer renewals and seeking upsell and cross-sell opportunities.
  • Contribute to strategic initiatives and peer development within the team.
  • Monitor performance metrics related to customer satisfaction and growth.

Benefits

  • Competitive salary with a performance-based commission structure.
  • Comprehensive health, dental, and vision insurance.
  • 401(k) retirement plan with 100% match up to 4%.
  • 32 days of paid time off, including personal days and holidays.
  • 18 weeks of paid parental leave after one year of employment.
  • 5 days of paid volunteering annually through Sage Foundation.
  • $5,250 annual tuition reimbursement after 6 months of employment.
  • Wellness rewards program offering $600 wellness credit and $360 fitness reimbursement each year.
  • Access to a library of on-demand career development and training resources.
Full Job Description
Job Title
Strategic Account Manager

Job Description
Strategic Account Manager-Sage Intacct

Hybrid schedule - work from the office three days per week.

You'll represent software that combines decades of trusted expertise with modern tools like Sage Ai. Our software makes work easier and more efficient for our customers - that's why they love it.

Uncapped earnings

Our compensation structure includes a base salary plus commission. We believe that if you put in the work, you should be rewarded for it.

10 paid days for volunteering and learning:

Through Sage Foundation, you can donate your skill-based support or manual labor to causes you care about 5 days per year. Another 5 days per year can be invested in engaging in learning opportunities that interest you, because we care about your development at Sage.

Summary of your day-to-day:

Key Responsibilities
You'll typically focus on managing a portfolio of high-impact accounts, strategic verticals, and customer accounts, acting as a trusted advisor by spotting challenges early and helping customers get the most out of Sage products. Additionally, you'll care deeply about renewals, always looking for upsell and cross-sell opportunities that drive growth and deliver real business impact. You will drive growth in complex or high-value accounts and contribute to strategic initiatives and peer development.

Key performance metrics (KPMs):

Everyone wants to know what's expected of them, and they want to be supported in achieving those goals, too. Growing Sage Intacct is our primary focus, so you can expect plenty of resources to help you experience your best work yet. As an account manager, your success will be shaped by:
• Total CSAT and NPS scores
• Average renewal and churn reduction rates
• Total growth in revenue from upselling and cross-selling
• Total NRR scores
• Percentage of CRM accuracy

Requirements:
• 5+ years of business experience and successful quota-carrying experience.
• Preferred: 5+ years of experience selling technology solutions, application software, or other financial, business, CRM, or ERP solutions.
• Strong sales acumen and consultative skills to conduct thorough discovery calls and translate them into qualified opportunities that result in a high closure rate.
• Excellent communication skills, both oral and written, that will enable remote sale of products and services, as well as internal information-sharing.
• Organizational skills and computer competency that will facilitate customer and business tracking, follow-up, and team coverage.

Perks? We have plenty.
• Competitive salaries that landed us in the top 5% of similar-sized companies (according to Comparably).
• Comprehensive health, dental, and vision coverage.
• 401(k) retirement match (100% matching up to 4%).
• 32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday).
• 18 weeks of paid parental leave for birth, adoption, or surrogacy offered 1 year after the start date.
• 5 days paid yearly to volunteer (through Sage Foundation).
• $5,250 tuition reimbursement per calendar year, starting 6 months after the hire date.
• Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually).
• Library of on-demand career development options and ongoing training offerings.

Function
Sales

Country
United States

Office Location
Austin;Atlanta;Lawrenceville;Portland

Work Place type
Hybrid

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About Radial

Radial is a leading provider of e-commerce technology and operations solutions for retailers and brands. The company offers a range of services, including order management, payment processing, fraud detection, and customer care. Radial's solutions are designed to help retailers and brands improve their online shopping experiences, increase sales, and reduce costs. The company serves a wide range of industries, including fashion, beauty, electronics, and home goods. Radial is headquartered in King of Prussia, Pennsylvania, and has operations in the United States, Europe, and Asia.
Learn more about Radial
Size
7,000 employees
Industry
Founded
1999

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