The Role The Store Manager is responsible for representing the brand by embodying the rag and bone culture, customer experience, and lifestyle. They are responsible for managing the operational execution of the store, ensuring exceptional customer experiences, and driving profitable top-line sales growth. Additionally, they coach and develop all associates and managers while creating an environment in which all team members are able to collaborate in order to consistently deliver best in class customer experiences.
What You'll Do - Display best-in-class customer service techniques, build customer loyalty through maintenance of clienteling standards and sales interactions. Ensure that all staff on duty are doing the same
- Demonstrate the ability to perform and train staff on all store operations tasks from register to stockroom
- Ensure cash handling and register procedures are maintained and executed
- Ensure integrity of payroll procedures and store scheduling
- Delegate appropriately to ensure efficiency of store operations and to develop team members
- Coach and develop retail associates to meet store goals
- Lead the recruitment, onboarding, training and development of all staff
- Provide regular feedback, coaching and counseling on performance
- Resolve all People and employee issues in a timely and effective manner, partnering with the People Team and Field Leaders, as required
- Partner with the People Team to process new hire paperwork, status changes, departures, and all other people admin processes
- Build a candidate pipeline via networking and interviewing
- Identify, create, and manage the execution of all store business plans that drive performance results and maximizes business opportunities
- Analyze sales reports and data to determine needs of the business and partner in setting strategies to achieve goals
- Ability to build customer loyalty; grow and manage clientele
- Maintain product knowledge and ensure delivery of this information to staff
- Encourage and recognize opportunities for team selling
- Understand and exemplify the rag & bone brand philosophy and lifestyle
- Work closely with Visual Merchandising and Buying teams to advise on product assortment and displays based on customer demographics and market trends
- Consistently act within core values of rag & bone
- Model and teach store associates to support a positive client-centric environment
- Contribute to a positive, fun, professional, productive, and team-oriented store atmosphere
Requirements: - Minimum of 5 years of prior work experience in specialty retail, with 3+ years in a Store Manager or senior leadership role.
- Strong background in clienteling and customer relationship management, with the ability to grow and retain a loyal clientele.
- Hand-on experience with performance management and proven ability to lead, coach, and develop high-performing teams.
- Demonstrated success in driving sales, profitability and KPIs.
- Strong understanding of retail operations, including payroll management, scheduling, inventory control, and loss prevention.
- Ability to work a flexible schedule, including nights, weekends, and holidays.
Rules we live by | Rules you live by
Be a Good Human | Be original, be authentic. Stand for diversity, equitability & inclusivity
Have No Fear | Innovate and solve problems
Own Every Decision | Work together and get results
Quality Matters | Not only with product, but we see it in our people
Make Shit Happen | Be disciplined, be competitive
Benefits- Generous Employee Discount
- Medical, dental, vision and ancillary benefits
- Membership to Calm and access to other wellness benefits
Salary: The target salary for this role is between $80,000 and $90,000 based on candidates' experience and expectations.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
