Sephora USA

Store Director

Sephora USA$82K — $102K *
Retail & Consumer Goods
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5 years of management experience in retail/service industry
  • Experience in recruiting and staffing for all store positions
  • Strong time management, problem solving, and communication skills
  • Ability to maintain composure in challenging situations
  • Skills in analyzing sales trends and forming appropriate responses
  • Proficiency in Windows, Word, and Excel
  • High School diploma required; College degree preferred
  • Availability for evenings, weekends, and holidays

Responsibilities

  • Forecast sales and payroll to enhance store performance
  • Monitor and communicate sales results to the team
  • Manage business strategies and adjust plans as needed
  • Achieve sales plans while controlling expenses
  • Develop growth strategies using loyalty programs and events
  • Maintain optimal staffing for exceptional client experiences
  • Recruit, train, and motivate managers and staff
  • Maintain timely inventory records and communicate issues

Benefits

  • Eligible for performance-based bonuses
  • Competitive benefits program
  • Access to learning and development opportunities
  • Supportive work environment that recognizes employee achievements
Full Job Description
Job ID: 291825
Store Name/Number: ON-Fairview Park Kitchener (0554)
Address: 2960 Kingsway Drive, Kitchener, ON N2C 1X1, Canada (CA)
Full Time/Part Time: Full Time
Position Type: Regular
Vacancy Status: This position is for an existing, open vacancy

The Store Director manages the client service, people development, sales, productivity, merchandising, operational and human resource functions of their store. They ensure adherence to the SEPHORA concepts and culture, ensuring maximum profitability and compliance with SEPHORA's objectives and policies.

DUTIES AND RESPONSIBILITIES
Store's Budget and Business Results
  • Forecast sales and payroll with District Manager to drive store results.
  • Monitor daily, weekly, monthly sales results and communicate to staff members.
  • Manage and measure the effectiveness of business strategies. Adjust game plan as needed.
  • Achieve store's sales plans and operating profits while maintaining expenses.
  • Develop strategies to grow business, leveraging the customer loyalty program, events, product knowledge and services.

Human Resources
  • Maintain optimum store staffing levels to deliver an exceptional client experience while adhering to budgetary goals.
  • Recruit, interview, and hire for all positions according to business needs.
  • Train, coach, delegate to, supervise and motivate Assistant Managers and Supervisors to develop their leadership and business skills.
  • Ensure a coaching culture is present that includes timely acknowledgement of successes, and feedback on opportunities.
  • Ensure all team members receive quarterly development meetings and plans.

Merchandising and Operations
  • Conduct inventories on a timely basis and maintain updated inventory records.
  • Communicate inventory issues/concerns to the District Manager and key stakeholders.
  • Make strategic and innovative merchandising decisions in accordance with Sephora's concepts when necessary, to grow the business.

SKILLS AND QUALIFICATIONS
  • 5 years of management experience in the retail/service industry.
  • Previous experience recruiting, staffing and hiring across all store positions, including leadership.
  • Effective time management, problem solving and communication skills are essential.
  • Maintaining composure and managerial courage are essential.
  • Ability to analyze sales trends and react appropriately.
  • Proficiency in Windows, Word and Excel.
  • A High School graduate or equivalent, while a College degree is preferred.
  • Open availability including evenings, weekends and holidays is required.

ADDITIONAL INFORMATION
Physical Requirements:
  • Work in a fragrance filled environment.
  • Lift and carry up to 50 pounds.
  • Bend and stretch to stock shelves.


The compensation ranges between CAD$82.200,00 - CAD$102.700,00. In addition, you may be eligible for performance-based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition. The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location.

About Sephora USA

Sephora is a French multinational retailer of personal care and beauty products. Founded in 1970, Sephora has become a leading beauty retailer with over 2,600 stores in 34 countries worldwide. Sephora USA, Inc. is a subsidiary of Sephora and operates over 500 stores in the United States. Sephora offers a wide range of beauty products including makeup, skincare, fragrance, haircare, and bath and body products. The company is known for its innovative retail concept which allows customers to try products before they buy them. Sephora is committed to providing its customers with a unique and personalized shopping experience.
Learn more about Sephora USA
Size
10,000 employees
Industry
Founded
1998

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