DHL Group

Station Services Manager I DL

DHL Group$103K — $137K *
Transportation
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • BS/BA degree with 6-8 years relevant experience
  • Minimum 2 years supervisory or military leadership experience
  • Expertise in specialized functions or business areas
  • Thorough understanding of operational processes
  • Ability to develop advanced concepts and solutions
  • Professional certification may be required
  • Valid Driver's License with acceptable Motor Vehicle Record
  • Strong customer service skills

Responsibilities

  • Manage overall operations of the Service Center
  • Ensure compliance with DHL guidelines and government regulations
  • Oversee safe handling and transportation of materials
  • Develop operational plans and budgets
  • Collaborate with sales management to drive growth
  • Coach and train sales representatives as needed
  • Supervise staff and manage performance reviews
  • Assign work and set completion deadlines

Benefits

  • Competitive pay
  • Bonus and incentive programs
  • 401K retirement savings with company match
  • Comprehensive medical, dental, and vision benefits
  • Tuition reimbursement program
  • Generous paid time off starting at 4 weeks
  • Flexible paid leave options
  • Employee discount programs
  • Employee assistance and well-being programs
  • Exceptional training opportunities
Full Job Description
We currently have a "Career" opportunity for a Station Service Manager. As the Station Service Manager, you will provide operational management and support at the service center location to ensure efficient and timely pick-up and delivery handling of customer materials and shipments. In addition, you will ensure compliance with safety, security, regulatory, and DHL's policies. Key Responsibilities: • Responsible for overall efficient and effective Service Center operations regarding pick-up and delivery personnel and services • Ensures all material is picked up and delivered from/to all area accounts in accordance with DHL guidelines, customer expectations and government regulations • Ensures safe, efficient and timely handling and transportation of all customer materials • Develops operations plans and budgets based on goals and objectives • Works with sales management to promote sales growth by advising on customer activities and achieving specific customer call targets • May manage, coach, and train sales representatives in smaller locations • May ensure compliance with import/export regulations, duties, and tariffs in some markets • Supervises two or more staff; responsible for hiring, coaching, training, and developing subordinate staff • Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures, and performance management processes Skills & Qualifications: • Typically requires BS/BA and 6-8 years' experience in related field, including at least 2 years of supervisory experience or military leadership MOS experience • Has extensive depth of expertise and knowledge in specialized functions or business areas • A thorough understanding of specific aspects of work supervised and practical application to problems and situations ordinarily encountered • Develops advanced concepts, techniques, and standards • Develops new applications based on professional principles and theories • Viewed as expert in functional or business area within DHL • Deals with cross-cultural tactical issues • Professional certification required in some areas • Valid Driver's License and a Motor Vehicle Record that meets Driving Privileges standards • Must be 18 years old • Excellent customer service skills • Candidate must pass pre-employment background, drug, and medical physical screening Physical Requirements: • Must be able to lift up to seventy (70) lbs occasionally • Must be able to lift forty (40) lbs frequently • Must be able to walk, climb stairs, reach overhead, squat, bend, kneel, stoop, and crouch repeatedly Employee Benefits & Incentives DHL Express benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry. They include: • Competitive Pay - ($103,125 - 137,500 annually) • Bonus/Incentive Programs • Retirement Savings - 401K with company match • Medical, Dental, Vision, well-being programs • Tuition Reimbursement • Generous Paid Time Off - Starting at 4 Weeks (PT/FT) • Paid Leave • Employee Discount Program • Employee Assistance & Work Life Program • Outstanding training opportunities

About DHL Group

DHL Group is a German multinational package delivery and supply chain management company. It is part of the larger Deutsche Post DHL Group. DHL operates in over 220 countries and territories worldwide, making it the most international company in the world. With a workforce exceeding 550,000 employees, DHL is one of the largest employers in the world.
Learn more about DHL Group
Size
550,000 employees
Industry
Founded
1969

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