5+ years of experience in field operations or multi-site people management.
Proven track record of managing performance metrics across multiple locations.
Strong skills in coaching and developing others, particularly for managerial roles.
Ability to work with data to identify performance trends and implement corrective actions.
Excellent collaboration skills for cross-functional partnerships.
Willingness to travel frequently across Georgia for field operations.
Residing in Georgia is required.
Responsibilities
Ensure that the state meets or exceeds key performance and quality benchmarks.
Monitor performance trends and implement corrective action plans as needed.
Oversee operational audits and quality reviews to ensure compliance.
Report performance metrics and recommendations to senior management.
Develop and mentor Belle Operations Supervisors across Georgia.
Establish clear accountability among operational leaders at various levels.
Ensure consistent execution of policies and workflows statewide.
Benefits
Competitive compensation based on experience.
Health, Dental, and Vision Insurance Benefits.
401k retirement plan.
Generous Paid Time Off, Sick leave, Wellness leave, and Paid Holidays.
Significant opportunities for career growth and increased responsibilities.
Potential to make a strong impact on the industry and community.
Full Job Description
Belle is looking for a full-time State Operations Manager to lead high-performing field operations across Georgia by developing strong operational leaders, driving consistent execution, and ensuring Belle delivers an exceptional member experience as we scale. This role is based in Georgia, with regular field travel across the state (50-75% of time).
Ensure the state meets or exceeds statewide monthly performance and quality benchmarks, including appointment completion rates, on-time performance, data quality, member satisfaction (CSAT), attendance, and CHW utilization.
Monitor performance trends and risks across markets, Belle Operations Supervisors (BOS), and Community Health Workers (CHWs); drive corrective action plans and continuous improvement.
Ensure operational audits, quality reviews, and corrective actions are completed consistently and on time.
Report performance, risks, and recommendations to the VP of Operations.
Manage and develop BOSs across Georgia through regular one-on-ones, performance reviews, and coaching.
Establish clear ownership and accountability across the State Operations Manager, BOS, CHW Lead, and CHW levels.
Ensure BOSs independently own day-to-day CHW performance and escalations, resolving decisions at the appropriate level.
Develop leadership capabilities and a strong internal pipeline to support continued growth.
Ensure policies, workflows, and standards of care are executed consistently across the state, including monthly field ridealongs.
Maintain statewide visibility into CHW staffing, capacity, utilization, and demand, ensuring staffing is never a bottleneck to growth.
Translate priorities into clear execution plans, resolve market inconsistencies, and drive adoption of new processes and technology.
Serve as the primary Georgia Operations point of contact for Member Operations, Clinical, Dispatch, HR, and Engineering, ensuring cross-functional initiatives are implemented effectively.
Requirements
5+ years of experience in field operations, or multi-site people management, including a track record of leading through frontline managers.
Demonstrated success managing to performance metrics (quality, productivity, member satisfaction) across multiple sites or markets.
Strong coaching and people-development skills, with experience building and growing a manager bench.
Comfortable working with data to identify trends, diagnose root causes, and drive corrective action.
Excellent cross-functional collaboration skills, with the ability to build trusted partnerships.
Willingness to travel regularly across Georgia for field ridealongs.
A hands-on, execution-oriented leader who thrives in a fast-growing, evolving environment.
Georgia resident
Benefits
Competitive compensation based on experience
Health, Dental, and Vision Insurance Benefits
401k
PTO, Sick, Wellness leave, and Paid Holidays
Opportunity for significant career growth and expansion of responsibilities
