Position Summary...What you'll do...About the TeamThe eCommerce Fulfillment Digital Transformation organization is responsible for reimagining the end-to-end customer and fulfillment experience-driving towards a "Perfect Order" vision where every transaction is high-quality, reliable, and personalized.
This role sits within the Recipient Experience team, a critical group focused on how customers experience delivery, fulfillment, and post-purchase interactions. The team partners across Product, Technology, Operations, and Business to design and deliver scalable solutions that improve customer satisfaction, drive engagement, and unlock growth.
Position Summary We are seeking a Staff-level Technology Operations leader to drive end-to-end portfolio management and customer-centric strategy across the Recipient Experience domain. This role blends strategic planning with operational execution-owning prioritization, aligning cross-functional stakeholders, and translating business goals into actionable roadmaps.
You will operate as both a portfolio leader and a strategic operator-connecting long-term vision to day-to-day execution-while shaping how Walmart delivers personalized, intuitive experiences to millions of customers.
What You'll Do End-to-End Portfolio Leadership - Own the Recipient Experience portfolio roadmap, aligning Product, Technology, and Business priorities across quarterly and annual planning cycles
- Drive Annual Operating Plan (AOP) inputs, ensuring alignment to strategic goals and measurable outcomes
- Partner with Product and Engineering leaders to define, prioritize, and sequence initiatives based on customer impact and business value
- Orchestrate quarterly and sprint-level planning (sortable execution), ensuring clarity of priorities and accountability across teams
- Translate high-level strategy into actionable execution plans-driving delivery against key milestones and commitments
Strategic Account & Experience Management - Lead strategy and execution for customer experience initiatives-including account setup, onboarding, and engagement flows
- Drive innovation in personalization strategy-shifting from passive behavioral insights to proactive, declared customer preferences (e.g., interests, attributes, intent signals)
- Partner cross-functionally to design experiences that are intuitive, personalized, and scalable across customer segments
- Identify opportunities to improve customer satisfaction, reduce friction, and enable growth through better experience design
Cross-Functional Influence & Execution - Serve as a connective leader across Product, Tech, Operations, and Business stakeholders-ensuring alignment and clear communication
- Articulate the "why" behind priorities and investments, driving clarity and executive alignment
- Operate as a hands-on problem solver-navigating ambiguity, removing blockers, and accelerating decision-making
- Bring a structured, hypothesis-driven approach to problem solving and execution
What You'll Bring Minimum Qualifications - 6+ years of experience in technology operations, product operations, management consulting, or a related field
- Experience working in eCommerce, digital product ecosystems, or customer-facing platforms
- Demonstrated ability to lead cross-functional initiatives and influence without direct authority
- Strong experience in portfolio management, roadmap planning, and prioritization at scale
- Ability to connect strategy to execution-driving measurable outcomes in complex environments
Preferred Qualifications - Background in management consulting or strategy roles with strong problem-solving rigor
- Experience working on customer experience, personalization, or digital engagement initiatives
- Familiarity with large-scale, matrixed organizations and agile execution models
- Strong executive communication skills with the ability to simplify complex topics
- Experience operating in fast-paced, high-growth digital or transformation environments
You'll Make an Impact By - Driving clarity and structure across complex, cross-functional portfolios
- Elevating the customer experience through intentional, data-informed personalization strategies
- Connecting long-term strategic vision to near-term execution with discipline and speed
- Influencing senior stakeholders and aligning teams toward shared outcomes
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $90,000.00 - $180,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include :
- Stock
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Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years' experience in project management, program management, program operations, or related area.Option 2: 6 years' experience in project management, program management, program operations, or related area.
Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Master's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 3 years' experience in project management, program management, program operations, or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.
Primary Location...1601 SE 10th St, Bentonville, AR 72716, United States of America
