Position Summary...What you'll do...The
Staff, Technology Operations - Customer Experience, Discovery & Growth role is responsible for driving strategic initiatives that improve customer acquisition, engagement, discovery, and conversion across digital commerce platforms. This leader will partner across Product, Engineering, Merchandising, Marketing, Analytics, and Operations teams to optimize the customer journey-from homepage experiences and product discovery to ordering and checkout.
The role requires a blend of business strategy, operational excellence, and technology program leadership to drive initiatives that increase traffic, improve conversion, enhance merchandising effectiveness, and maximize the impact of promotional and advertising programs. The ideal candidate has extensive experience leading large-scale cross-functional programs in ecommerce, digital retail, customer experience, growth, merchandising, or digital marketing environments.
Key Responsibilities Customer Experience & Homepage Strategy - Lead strategic initiatives to improve the end-to-end customer experience across digital channels.
- Drive optimization of homepage experiences, navigation, content placement, and customer engagement strategies.
- Partner with Product and Engineering teams to enhance customer journeys across browse, search, discovery, cart, and checkout experiences.
- Identify friction points and implement solutions that improve customer satisfaction and conversion performance.
Discovery & Conversion Optimization - Develop strategies that improve product discovery, relevance, and customer engagement.
- Partner with Search, Recommendations, Personalization, and Merchandising teams to optimize customer journeys.
- Analyze customer behavior, funnel performance, and conversion metrics to identify opportunities for growth.
- Lead experimentation and A/B testing initiatives focused on improving conversion rates and customer engagement.
Ordering Experience & Funnel Performance - Drive initiatives that simplify and improve the ordering experience.
- Partner with product and engineering teams to optimize checkout flows, cart experiences, and purchase completion rates.
- Monitor key customer funnel metrics and develop action plans to address performance gaps.
- Improve operational processes supporting seamless customer transactions and fulfillment experiences.
Traffic Growth & Customer Acquisition - Partner with Marketing and Growth teams to drive customer acquisition and engagement strategies.
- Support initiatives that increase site traffic through digital marketing channels, strategic campaigns, and promotional programs.
- Develop frameworks to measure traffic quality, customer engagement, and conversion outcomes.
- Collaborate with teams to maximize the effectiveness of acquisition investments.
Promotions & Merchandising Strategy - Lead cross-functional programs supporting promotional events, seasonal campaigns, and category growth initiatives.
- Optimize merchandising placements and promotional strategies to maximize customer engagement and sales performance.
- Partner with category and merchandising teams to improve visibility of strategic products and campaigns.
- Develop operational frameworks that enable scalable and repeatable promotional execution.
Advertising & Placement Strategy - Partner with advertising, marketing, and merchandising organizations to optimize:
- Banner advertising performance
- Homepage placements
- Sponsored content
- Promotional placements
- Category and search placements
- Drive initiatives that balance monetization opportunities with customer experience objectives.
- Establish measurement frameworks to evaluate advertising effectiveness, engagement, and conversion impact.
Technology Operations & Program Leadership - Lead large-scale, complex programs spanning Product, Engineering, Marketing, Merchandising, Operations, and Analytics teams.
- Develop business cases, strategic roadmaps, operational plans, and executive updates.
- Manage program governance, dependencies, risks, and stakeholder communications.
- Drive operational excellence through scalable processes, automation, and continuous improvement.
Data Analytics & Business Insights - Leverage customer, traffic, conversion, and merchandising data to drive strategic decision-making.
- Develop dashboards and reporting frameworks to monitor business performance.
- Translate insights into actionable recommendations that improve customer outcomes and business results.
- Define KPIs and success metrics aligned with growth, customer experience, and operational objectives.
Required Qualifications - Bachelor's degree in Business, Technology, Engineering, Marketing, Analytics, or related field.
- 8+ years of experience in ecommerce, digital commerce, technology operations, product operations, customer experience, merchandising strategy, growth, or related fields.
- Experience leading large-scale cross-functional initiatives involving technology and business stakeholders.
- Strong understanding of:
- Ecommerce customer journeys
- Homepage optimization
- Product discovery and search
- Conversion funnel management
- Digital merchandising
- Customer acquisition strategies
- Experience working with digital marketing channels including SEM, display advertising, promotional campaigns, and on-site merchandising.
- Strong analytical and problem-solving skills with the ability to translate insights into business outcomes.
- Excellent stakeholder management and executive communication skills.
Preferred Qualifications - Experience in large-scale ecommerce, marketplace, or omnichannel retail environments.
- Experience supporting homepage, search, recommendations, personalization, or growth product teams.
- Knowledge of digital advertising ecosystems, sponsored placements, and retail media platforms.
- Experience with experimentation platforms and A/B testing methodologies.
- Familiarity with analytics tools such as Tableau, Looker, Adobe Analytics, Google Analytics, or similar platforms.
- MBA or advanced degree preferred.
Success Metrics - Traffic growth and customer acquisition
- Homepage engagement and click-through rates
- Product discovery effectiveness
- Conversion rate improvement
- Cart-to-order completion rates
- Promotional campaign performance
- Advertising engagement and monetization impact
- Customer satisfaction and retention
- Program delivery and operational excellence
Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years' experience in project management, program management, program operations, or related area.Option 2: 6 years' experience in project management, program management, program operations, or related area.
Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Master's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 3 years' experience in project management, program management, program operations, or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.
Primary Location...1601 SE 10th St, Bentonville, AR 72716, United States of America
