The opportunity

As a Staff Software Engineer, Services, you'll help shape the architecture and technical direction of web-based products that extend Thunderbird beyond email. The Services team is currently focused on building offerings such as an appointment calendar and secure file storage and transfer solutions, creating valuable experiences for our users while supporting additional revenue streams for Thunderbird.

This is a Staff-level individual contributor role with significant technical ownership and influence. You'll work with designers, engineers, and community members to write code, build prototypes, solve complex problems, and make technical decisions that shape our products. You'll take a holistic view of our code and systems, helping establish the architecture and software patterns that allow our Services products to evolve and scale.

You'll also take on broad, ambiguous problems that have a direct impact on our goals, from improving our technical architecture to helping grow Services users and subscribers. Along the way, you'll provide technical and product direction across teams, mentor other engineers, and identify ways to make our systems and processes more sustainable, scalable, and easier to work with.

What you'll do

• Lead the technical architecture of new Services products, taking ownership of complex projects and identifying improvements that strengthen our systems as they evolve.
• Write code, build prototypes and experiments, and contribute throughout the development lifecycle, from planning and testing through implementation, monitoring, and maintenance.
• Help establish software patterns and make technical decisions across our Services products, including investigating and proposing technology choices.
• Build and evolve analytics and infrastructure that help the team use user-generated data to inform decisions.
• Take on ambiguous, high-level problems with broad scope and direct impact on Services goals, including growing users and subscribers.
• Provide technical and product direction across Thunderbird and lead technical collaboration with other parts of Mozilla and community contributors when needed.
• Work closely with the team and community to surface issues, refine ideas, and develop practical solutions.
• Identify and plan improvements that make our systems and processes more accessible, self-serviceable, lower friction, sustainable, scalable, and easier to delegate.
• Mentor other engineers through code review, documentation, technical discussions, process improvements, and ongoing guidance.
• Stay current with evolving technologies, coding standards, libraries, and frameworks and apply that knowledge to your work.

What you bring

• 10+ years of web software development experience, including experience designing scalable and efficient systems and launching complex web projects at scale.
• Expert-level JavaScript skills and knowledge of at least one additional programming language, such as Python, Rust, Go, or C++.
• An understanding of the business landscape, including challenges and opportunities, and experience collaborating with teams to expand Thunderbird's user and donor base.
• Experience with front-end frameworks, full-stack development, and/or API development.
• Strong knowledge of software development practices, including testing, code review, and documentation, and the ability to help others develop these skills.
• Experience acting as a technical lead, solving complex technical problems, and providing mentorship and guidance to other engineers.
• Experience collaborating remotely across disciplines such as engineering, product management, QA, and design.
• Excellent written and verbal English communication and documentation skills, with the ability to communicate clearly and concisely with an international, geographically distributed team.
• Comfort working in an open-source environment and a commitment to Mozilla values.
• Ability to learn, evaluate, and responsibly use emerging technologies, including AI-enabled tools, to improve work processes.
• A commitment to continuous learning and staying current with industry trends and technologies.
• Ability and willingness to travel periodically, including internationally.

Bonus points for

• Experience with product management or product-focused work.

What success looks like

Success in this role will look like a strong technical leader who not only helps the Web Services team grow, but also has a direct hand in helping Thunderbird grow and evolve our product offerings.

Over time, your work will help:

• Grow & mature scalable, modern software patterns and architecture across Web Services products.
• Turn new product ideas and complex technical problems into working solutions, prototypes, and experiments.
• Partner with leadership and cross-functional partners (Product, Design, etc) to help generate data-driven product decisions.
• Provide clear technical and product direction across complex, cross-functional work.
• Help other engineers grow their technical, collaboration, and leadership skills.
• Support the growth of users and subscribers as Thunderbird expands its offerings beyond email.

Work environment

This is a full-time, fully remote position. You'll join a distributed team of Thunderbird staff, open-source community members, and contributors from around the world.

We rely on clear communication, thoughtful documentation, and collaborative decision-making to work effectively across time zones and disciplines.

In this role, you'll collaborate closely with designers, engineers, cross-functional teams across Thunderbird, other parts of Mozilla, and community contributors.

Compensation & benefits

We benchmark our base salaries to local markets and target the 60th percentile of the peer market. The salary ranges for this role are:

• US: $180,000 - $215,000 USD

We may consider candidates with strong skills but less than the required experience. Title, level and compensation will be determined based on qualifications and experience.

In addition to competitive salaries, we offer a comprehensive benefits package designed to support your whole self.

Work & career

• Fully remote work & schedule flexibility
• Company-provided laptop
• Annual bonus program
• Monthly remote work stipend
• Annual professional development stipend
• Access to Coursera learning platform
• Industry conferences
• Company all-hands and team gatherings

Rest & play

• 24 days PTO per year (prorated)
• Your birthday
• Year-end company shutdown
• 9 wellbeing days
• Public holidays
• Other paid leave
• Quarterly wellbeing stipend for personal / family activities

Health & family

• 401(k) contributions
• Health, dental, & vision insurance
• Disability insurance
• Life insurance
• Employee assistance program
• Paid parental leave
• Paid sick days

Work eligibility

Applicants must reside in and have permanent work authorization for the country location(s) specified in the posting. We are unable to consider applicants outside of these markets at this time. And, we do not provide visa sponsorship.

How to apply

Please apply directly through our career page. We carefully review every cover letter and screening question, so take the time to answer each fully.We value authentic, thoughtful responses that reflect your own experience and perspective. It is fine to use AI tools to polish your writing, but your answers should be your own. Candidates who submit generic or unoriginal AI-generated responses may be disqualified from further consideration.