ServiceNow

Staff Software Engineer

ServiceNow • $149K — $262K *
San Diego, CA 92154In-Person
Information Technology
8 - 10 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 8+ years of experience with Java or a similar object-oriented language (C++, C#, Go acceptable)
  • Advanced knowledge of modern UI frameworks like Angular, React, Vue, or Lit
  • Experience integrating AI into workflows or decision-making processes
  • Strong grasp of data structures, algorithms, and performance/scale considerations
  • Demonstrated ability to manage multiple technically challenging projects and serve as a technical lead
  • Experience designing modular, reusable component systems
  • Familiarity with relational databases, including development and optimization

Responsibilities

  • Own the full lifecycle of code, from design to delivery
  • Collaborate with product owners to define requirements and manage development
  • Build user-friendly software that allows customer customization
  • Design and enhance products and features within the existing suite
  • Mentor peers and promote knowledge sharing among teams
  • Architect reusable components for scalability and performance
  • Set technical direction for key framework-level APIs and represent AIUX in cross-organizational decisions

Benefits

  • Health plans including flexible spending accounts
  • 401(k) Plan with company match
  • Employee Stock Purchase Program (ESPP)
  • Matching donations for charitable causes
  • Flexible time-off plan
  • Family leave programs
  • Potential for equity offerings
Full Job Description
Job Description

We are the AI Experience Framework (AIUX) team that powers ServiceNow's AI-first user interfaces. Using modern Lit-based web components, AIUX builds modular, reusable conversational experiences that serve as the technical foundation for conversation-first applications like Employee Slate. This role owns full-stack architectural decisions in a modern JavaScript/component-driven environment, working across AI integration, performance scale, and multi-team coordination.

WHAT YOU'LL DO
  • Own code from design, implementation, test automation, and delivery of high-quality product to our users
  • Work with product owners to understand detailed requirements and drive the full development lifecycle
  • Build software that is simple to use, allowing customers to extend and customize functionality to meet their specific needs
  • Contribute to the design and implementation of new products and features while enhancing the existing product suite
  • Mentor colleagues and promote knowledge-sharing across teams
  • Apply advanced knowledge of data structures, algorithms, OO design, design patterns, and performance/scale considerations
  • Architect modular, reusable component systems for scalability and extensibility
  • Own architecture across the request path - proxy, version-aware routing, server-rendered component runtime, and the ServiceNow platform services it calls into
  • Set technical direction for framework-level APIs (context propagation, layout composition, state management) consumed by every downstream component team
  • Represent AIUX Framework in cross-org architecture decisions and act as an escalation point for the hardest production issues


Qualifications

Required
  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving (may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the industry)
  • 8+ years of experience with Java or similar OO language (C++, C#, Go equivalent acceptable)
  • Passion for JavaScript and the Web as a platform, reusability, and componentization
  • Advanced experience with modern UI frameworks: Angular, React, Vue, or Lit
  • Advanced knowledge of data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations
  • Advanced knowledge and experience with relational databases: development, troubleshooting, and performance optimization
  • Demonstrated capability to manage multiple projects with material technical risk across teams and processes
  • Track record serving as functional lead or technical owner
  • Exposure to multiple technology stacks: Cloud Dev, Platforms, Web Dev, Frameworks, service-oriented architecture
  • Experience designing and architecting modular, reusable component systems

Preferred - AIUX Framework specific
  • Experience with build systems that emit multiple targets from one component source (server bundles vs. code-split browser bundles)
  • Hands-on experience operating services in Kubernetes: deployment configuration, scaling, rollout/rollback, and incident response
  • Experience building and maintaining observability tooling (Grafana dashboards, Prometheus alerting) for production systems

For positions in this location, we offer a base pay of $149,800 - $262,200, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

Keep Up to Date

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Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at ServiceNow.

ServiceNow Careers

Empowering professionals to achieve more, ServiceNow is where careers are future-proofed, and ambitions are realized. Join us in our journey of growth and innovation.
Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Information Technology
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ
NOW
* Ladders Estimates

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