ServiceNow

Staff Software Engineer

ServiceNow • $149K — $262K *
San Diego, CA 92154In-Person
Information Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 6+ years of software engineering experience, especially with enterprise product work and hands-on customer delivery.
  • Strong coding skills in JavaScript plus another language (Java, Python, etc.) for building production-quality solutions.
  • Experience in deploying AI features and GenAI models in customer environments.
  • Familiarity with prompt engineering for reliable AI outputs.
  • Commitment to standards and adherence to deployment playbook gates.
  • Experience in developing shared tools and reusable patterns for the team.
  • Effective mentoring abilities to elevate the skills of other engineers.
  • Strong communication skills for technical and non-technical audiences.

Responsibilities

  • Lead complex GAIL and Go-Live engagements for large-scale enterprise deployments.
  • Own and update the GAIL playbook for deployment standards and processes.
  • Build and maintain shared GAIL tooling to streamline engagements.
  • Mentor incoming engineers through structured onboarding and coaching.
  • Capture deployment patterns to enhance the team's knowledge base.
  • Drive and uphold quality standards across the GAIL practice.
  • Collaborate with product and engineering to relay feedback from customer engagements.

Benefits

  • Health plans including flexible spending accounts.
  • 401(k) Plan with company match.
  • Employee Stock Purchase Plan (ESPP).
  • Matching donations program.
  • Flexible time away plan.
  • Family leave programs.
Full Job Description
Job Description

Job Description
The GAIL (Get AI Live) program deploys engineers directly into strategic customer engagements to drive real AI adoption and measurable value realization. The GAIL Core Team is the permanent engine behind that program - the stable foundation of institutional knowledge, tooling ownership, and senior expertise that makes every engagement, and every rotating engineer, better than the last.

As a Staff Software Engineer on the GAIL Core Team, you will own the hardest engagements, set the quality standard for the entire practice, and build the infrastructure that scales it. This is hands-on, customer-facing work - not theoretical process - and it compounds in impact with every engagement you lead, and every engineer you bring up behind you.

What you get to do in this role:
  • Lead the most complex GAIL and Go-Live Support engagements - large-scale enterprise deployments, escalations, and high-stakes go-lives where depth and experience matter most.
  • Own and evolve the GAIL playbook - keeping deployment standards, required gates, and prescribed sequences current, accurate, and actionable across the program.
  • Build, maintain, and push shared GAIL tooling across all engagements - reducing reinvention and raising the floor for every engineer in the rotation.
  • Mentor and ramp incoming GAIL engineers through structured onboarding, shadowing, and coaching on first customer interactions.
  • Capture patterns from complex deployments and feed them into the team's knowledge base - turning hard-won lessons into reusable assets that proactively uplift the whole team.
  • Drive quality standards across the GAIL practice - defining what great looks like and holding the line on it.
  • Partner with product and engineering to surface field signal from customer engagements and close the feedback loop.


Qualifications
  • 6+ years of software engineering experience, ideally with a mix of enterprise product work and hands-on customer or field delivery.
  • Strong coding ability in JavaScript and one or more additional languages (Java, Python, or equivalent), with a track record of building and shipping production-quality solutions.
  • Experience deploying or integrating AI features and GenAI models - including Now Assist, AI Agents, or equivalent platforms - in real customer environments.
  • Familiarity with prompt engineering and the judgment to tune non-deterministic outputs for reliability and production-grade clarity.
  • A bias for standards over shortcuts - you know when a playbook gate applies, when it doesn't, and you own that call with clear reasoning.
  • A builder's instinct for shared tooling and reusable patterns - you don't reinvent the wheel when you can build something the whole program can use.
  • The ability to mentor effectively - you raise the level of the engineers around you through direct coaching, not just example.
  • Strong communication skills across technical and non-technical audiences, including customer-facing executive stakeholders.

For positions in this location, we offer a base pay of $149,800 - $262,200, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

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ServiceNow Careers

Empowering professionals to achieve more, ServiceNow is where careers are future-proofed, and ambitions are realized. Join us in our journey of growth and innovation.
Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Information Technology
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ
NOW
* Ladders Estimates

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