ServiceNow

Staff Site Reliability Engineer - Federal

ServiceNow$149K — $262K *
Information Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 8+ years of experience in relevant roles or equivalent education/experience
  • Deep knowledge of Linux systems
  • 2+ years of experience with DevOps, CI/CD and agile methodologies
  • 2+ years of experience with Cloud technologies, particularly Azure
  • Proficient coding skills in Python, JavaScript, and Ruby
  • Experience with Postgres and MySQL database management
  • Strong understanding of Observability and Monitoring systems
  • Solid networking knowledge including IP addressing and routing

Responsibilities

  • Provide sustainable resolutions to infrastructure issues
  • Leverage software development and systems engineering to prevent repeat issues
  • Collaborate with partner teams to enhance infrastructure reliability
  • Foster a culture of automation to minimize manual tasks
  • Lead initiatives in monitoring and automation for improved service delivery

Benefits

  • No on-call rotation
  • Shift bonuses for 2nd and 3rd shifts
  • Four-day work week
  • Flexible spending accounts
  • 401(k) plan with company match
  • Employee Stock Purchase Plan (ESPP)
  • Flexible time-off and family leave options
Full Job Description
Job Description

Please Note: This position will include supporting our US Public Sector customers.

"This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.

The Federal SRE Team has 3 shifts that provide 24x7 production support for our Government Community Cloud infrastructure.

Below are some highlights
  • No on-call rotation
  • Shift Bonuses for 2nd and 3rd shifts
  • 4 Day Work week
  • This is a 3rd shift position and has a 10-hour 4-day work week, Sunday - Wednesday with working shift hours from 11p.m. - 10 a.m. PT.


What you get to do in this role:

The SRE team is a group of highly technical engineers who are tasked with maintaining and developing the reliability, scalability and performance of the ServiceNow infrastructure. The SRE is empowered to drive technical resolutions across the technology stack from hardware through to application and all stops in between. They are also tasked with driving forward the operability of the platform to drive down the number of incidents
and to reduce MTTR. To accomplish this the team combines software development, networking and systems engineering expertise with a strong desire to be challenged by problems of scale and complexity and to make services better for our customers.

Do you:
  • Have a passion for DevOps, Automation and Scripting?
  • Know Linux systems in depth?
  • Have software development background?
  • Understand Observability and Monitoring?
  • Have Experience with Cloud technologies - Azure, AWS ?
  • Write code to automate repetitive tasks?
  • Smile when you trouble shoot and solve an issue in Miami from your laptop in San Diego?
  • Have years of experience accumulated in roles like IT Operations, Software Development, or Systems Engineering?

Answer 'yes' to these questions and you are in the front row for a position as SRE at ServiceNow. Go ahead, hit the Apply button and let's have a chat about your skills and experiences.

Want to know more about us? Now that we have set the pace, keep reading if you want to understand more about ServiceNow as a company and the SRE role.

As an Engineer on the SRE team you will:
  • Provide relief and sustainable resolution to issues within our infrastructure.
  • Use your experience in software development, systems engineering, and networking to proactively prevent repeatable issues.
  • Drive initiatives with partner teams to improve the reliability and performance of the infrastructure through improved system design.
  • Drive a culture of intolerance to manual activity which results in a highly automated environment delivering scalable solutions.
  • Drive monitoring and automation initiatives


Qualifications

To be successful in this role you have:
  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
  • Typically requires a minimum of 8 years of related experience with a Bachelor's degree; or 6 years and a Master's degree; or a PhD with 3 years experience; or equivalent experience.
  • Deep knowledge of Linux systems
  • 2+ years of experience with DevOps automation, CI/CD pipeline and agile
    methodologies
  • 2+ years of experience with Cloud technologies, preferably Azure
  • 2+ years of Coding in various languages; we normally prefer Python, JavaScript, and Ruby
  • Postgres and MySQL database administration, troubleshooting, and performance tuning
  • Expertise in Observability and Monitoring of applications, services, and networks at scale
  • Networking skills, IP addressing and routing.

Nice to Have:
  • Experience developing on the ServiceNow Platform


For positions in this location, we offer a base pay of $149,800 - $262,200, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

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ServiceNow Careers

Empowering professionals to achieve more, ServiceNow is where careers are future-proofed, and ambitions are realized. Join us in our journey of growth and innovation.
Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ

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