PayPal

Staff Experience Researcher

PayPal$145K — $215K *
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of experience in user experience research or related field
  • Bachelor's degree or equivalent training and experience
  • Proven ability to analyze complex data and identify trends
  • Experience designing user testing methodologies and surveys
  • Strong knowledge of business needs and industry trends

Responsibilities

  • Develop and prioritize plans to gather user insights
  • Conduct advanced analysis leveraging product expertise
  • Lead initiatives to improve user experiences based on research
  • Design user testing methodologies and surveys
  • Implement research methodologies to enhance data collection
  • Promote continuous improvement of research practices and team efficiency

Benefits

  • Generous paid time off
  • Comprehensive healthcare coverage for employees and their families
  • Resources for financial security and support
  • Programs focused on mental health and emotional wellbeing
  • Flexible, hybrid work model promoting work-life balance
Full Job Description
Job Summary:
This job acts as a thought partner, identifying issues and recommending best practices for user experience research. They lead functional projects that enhance user experiences based on research findings and collaborate with stakeholders to analyze business trends. Developing and implementing research methodologies, the manager contributes to continuous improvement in research practices and team efficiencies.

Job Description:

Essential Responsibilities:
  • Develop clear plans and priorities to gather insights and make data-driven decisions to meet team performance
  • Perform more-complex analysis using highly specialized product knowledge and advanced business expertise
  • Lead functional projects and programs that enhance user experiences based on research findings.
  • Design methodologies including user testing, surveys and data analysis understanding of business needs and industry trends
  • Develop and implement research methodologies that optimize user testing and data collection processes.
  • Contribute to the continuous improvement of research practices and team efficiencies.


Minimum Qualifications:
  • 5+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience.


Additional Responsibilities & Preferred Qualifications:

Subsidiary:
PayPal

Travel Percent:
0

The base pay for this role will depend on where you work and the relevant experience and expertise you bring. The expected range of pay for this role by location is:

Primary Location | Pay Range:
Austin, Texas: ($145,000.00 - $215,050.00 Annually)

Additional Location(s) | Pay Range:
No other locations are assigned to this requisition currently.

Additional compensation for this role may include an annual performance bonus, equity, or other incentive compensation, as applicable.

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. When making an application directly, we will never ask you to share passwords, one-time passcodes (OTP), or verification codes. Any such request is a red flag and likely part of a scam. All communication regarding your application will come from official PayPal email domains. If you suspect fraudulent activity, please report it immediately. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing-physical, emotional, and financial-delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.

About PayPal

PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 375 million consumers and merchants in more than 200 markets to join and thrive in the global economy.

PayPal Careers

Joining PayPal now offers an unparalleled opportunity to become part of a leading global team of professionals dedicated to revolutionizing digital payments and financial services. As a beacon of innovation and diversity, PayPal is where your professional journey can reach new heights. Work You’ll Do At PayPal, we are committed to excellence in every aspect of our business, from the innovative solutions we provide to the inclusive culture we nurture. By joining our team, you will help shape the future of payments globally, working alongside some of the brightest minds in technology and finance. Transform the Financial Landscape Lead the charge in the digital payments revolution with PayPal, a company known for its leadership in technology and financial services. Our team at PayPal is at the forefront of digital innovation, making significant impacts across various industries and improving the way millions of people handle transactions daily. Engage with a Global Team Collaborate with over 20,000 dedicated professionals around the world who are experts in technology, finance, and customer engagement. PayPal’s commitment to growth and diversity is evident in our dynamic team environment where every voice is valued and every team member is empowered. PayPal Jobs and Employment Opportunities We are actively expanding our team and have numerous job opportunities that cater to a wide range of skills and experiences. Whether you’re looking for a full-time position, an internship, or leadership roles, PayPal offers a path for career advancement and professional development. Innovate and Grow Join PayPal and be part of a company that values innovation and leadership. Deliver targeted solutions and drive change across the financial ecosystem with a team that’s equipped with the best tools and resources. At PayPal, your career is future-proofed with endless opportunities for advancement and skills enhancement through our comprehensive training and development programs. Be Part of Our Culture At PayPal, we pride ourselves on a workplace culture that supports diversity, encourages professional growth, and fosters innovation. Our benefits package is designed to support the health, financial security, and well-being of our employees and their families. Explore PayPal Careers Discover the exciting career opportunities at PayPal, where we are hiring creative, curious, and motivated individuals. Search open positions that match your skills and interests. We look for professionals who are passionate about making a difference and ready to contribute to our team’s success. Stay Connected with PayPal Keep up to date with the latest career tips, industry insights, and company news—all from the people who work at PayPal. Personalize your experience by subscribing to job alert emails, tailored to your preferences, and see what exciting and rewarding opportunities await. Join Our Team Ready to take the next step in your career? Prepare your resume, sharpen your interview skills, and apply for a position at PayPal today. Engage with our professional network and become part of a company that’s leading the way in digital payments. SEARCH PAYPAL JOBS At PayPal, your ambitions lead you forward, and our collective innovation drives us all. Join us in making a difference in the digital payments landscape worldwide.
Learn more about PayPal
Size
30,900 employees
Market Cap
$77.3 billion
Industry
Net Income
$4.2 billion
Founded
1998
5 Year Trend
+18.5%
Revenue
$21.4 billion
NASDAQ

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