ANGI Homeservices Inc.

Staff Data Scientist

ANGI Homeservices Inc. • $210K — $280K *
US-AnywhereRemote in United States
Consumer Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Master's or Ph.D. in a quantitative field or equivalent experience.
  • 6+ years in data science and machine learning, ideally in tech and marketplace environments.
  • Experience with non-deterministic systems like LLMs or conversational agents.
  • Expertise in statistical thinking and experiment design.
  • Comfortable working with raw data, including real customer interactions.
  • Proven track record of deploying impactful work in production environments.
  • Proficient in SQL and Python, with experience in cloud ML solutions.

Responsibilities

  • Lead improvements to agent conversation and booking processes.
  • Build measurable evaluation systems for agent quality.
  • Analyze real conversations to identify success and failure points.
  • Develop and take predictive models into production.
  • Collaborate with cross-functional teams throughout the development process.
  • Foster innovation and explore new techniques to solve problems.
  • Guide and mentor junior team members in advanced data science techniques.

Benefits

  • Competitive year-end performance bonus and equity package.
  • Comprehensive medical, dental, and vision benefits.
  • Flexible vacation policy to support work-life balance.
  • Pet discount plans and 401K retirement plan with company match.
  • Opportunity to work with motivated teammates on unique challenges.
Full Job Description
About the role:

Angi is seeking an exceptional Staff Data Scientist to help build our agent suite for Pros, AI software that automates and runs the Pro's business for them. The first product in the suite is an AI voice and SMS agent that contacts homeowners on the Pro's behalf, qualifies the job, and books the appointment. It is live with hundreds of Pros and growing, and it is the first of several agents we intend to build.

This is a data science role on a product whose core behavior is conversational and probabilistic. The work spans shaping how the agent behaves, building the evaluation systems that tell us whether it is getting better, designing the experiments that decide what we ship, and modeling the parts of the lead to job completion journey where a model is the right answer. Success in the role shows up directly in improving Pro's revenue, which is the metric that determines whether Pros see a return from Angi.

What you'll do:
  • Agent Behavior & Development: Lead improvements to how our agents converse, qualify, and book, through conversation design, prompting, and campaign logic. Success in these areas directly impacts contact rate, engagement rate, appointment set rate, and job win rate which are critical metrics for both Pro outcomes and business success.
  • Evaluation & Measurement: Build the evaluation systems that make agent quality measurable, spanning automated checks over conversation traces, simulated conversations graded against expected outcomes, and model-based evaluation where human judgment is required. Establish the frameworks and design of experiment practices we use to decide what ships.
  • Conversation Analysis: Work directly with real conversations to understand where the agent succeeds and where it falls short, translating that understanding into a shared taxonomy of failure modes, measured rates, and a prioritized path to improvement.
  • Modeling & Production Ownership: Develop predictive models where they add leverage, in areas such as qualification and appointment quality, homeowner engagement, and channel and timing selection, and take them into production yourself. This team builds and operates what it designs, so your work runs in our production systems with the monitoring and testing that implies.
  • Collaboration with Cross-Functional Teams: Work closely with a strong team of engineers, product managers, designers and operations partners to build scalable and high-impact solutions. Collaborate on the end-to-end development process, from ideation to deployment, ensuring that data-driven solutions are seamlessly integrated into our products and services.
  • Innovation: Foster innovation within the team, exploring new approaches and techniques to solve complex business problems.
  • Mentorship: Guide junior team members and foster a culture of continuous learning and technical excellence. Lead and encourage innovation and knowledge sharing to enhance the team's capabilities in advanced data science techniques from both industry and academia.


Who you are:
  • You have a Master's or Ph.D. in a quantitative field (e.g., Computer Science, Statistics, Mathematics, or related fields), or equivalent practical experience.
  • You have 6+ years of experience in data science and machine learning, ideally within the tech industry and marketplace environments.
  • You have worked on systems whose outputs are non-deterministic, such as LLM applications, conversational agents, or ranking and recommendation systems, and you have built ways to measure their quality.
  • You are an expert in statistical thinking and experiment design, comfortable with power and sample size, sequential and non-inferiority designs, and correlated data.
  • You enjoy working close to the raw material, including reading and categorizing large volumes of real customer interactions to find out what is actually happening.
  • You have a proven track record of taking highly impactful work into production environments and keeping it healthy there.
  • You are proficient in SQL and Python, and have experience with cloud ML solutions.
  • You have excellent communication skills with the ability to convey complex technical concepts to non-technical stakeholders.
  • Preferred Qualifications:
    • Experience with LLM applications in production, including prompting, agent design, or evaluation tooling.
    • Experience with voice or telephony systems, such as streaming speech recognition, turn taking, or call quality measurement.
    • Experience with workflow orchestration for long-running processes.
    • Background in home services, field service, or another operations-heavy marketplace.


Compensation & Benefits:
  • The salary band for this position ranges from $210,000 - $280,000, commensurate with experience and performance. Compensation may vary based on factors such as geographic location.
  • This position will be eligible for a competitive year end performance bonus & equity package.
  • Full medical, dental, vision package to fit your needs
  • Flexible vacation policy; work hard and take time when you need it
  • Pet discount plans & retirement plan with company match (401K).
  • The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the world.


Our hiring process may utilize artificial intelligence (AI) tools to assist in candidate screening and assessment. Our AI tools are designed to complement, not replace, human decision-making.

About ANGI Homeservices Inc.

Angi Homeservices Inc. revolutionizes the way homeowners find and connect with service professionals. Since its inception in 1998 and headquartered in Denver, Colorado, Angi has grown into a leading digital marketplace for home services across North America and Europe, through platforms like HomeAdvisor, Handy, and MyHammer.

The Mission of Angi

At its core, Angi is dedicated to simplifying home improvement and repair projects, making it easier for homeowners to find trusted professionals for their needs.

Career Opportunities at Angi

Angi offers a wealth of employment opportunities for professionals seeking to contribute to a dynamic and growing digital marketplace.

A Wide Range of Professional Paths

From tech and product development to marketing and customer service, Angi careers span various fields and expertise levels.

Job Categories and Specializations

Angi's diverse range of services necessitates a variety of specializations and job categories.

Technology and Development

Positions in software engineering, UX/UI design, and product management drive the innovation and usability of Angi's platforms.

Sales and Customer Support

These roles focus on connecting homeowners with service professionals and ensuring satisfaction with Angi’s services.

Employee Benefits and Perks

Angi recognizes the importance of comprehensive benefits and perks in maintaining job satisfaction and work-life balance for its staff.

Health and Wellness

Angi offers competitive health insurance plans, wellness programs, and flexible spending accounts to support the health and well-being of its employees.

Job Application Process

Navigating the job application process at Angi is your first step towards a rewarding career path in the home services industry.

How to Apply

Candidates interested in Angi careers can explore current job openings on Angi’s career portal, where they can submit applications and resumes for positions that match their qualifications and career goals.

Training and Development Programs

Continuous growth and learning are pillars of the Angi employment experience, with various programs designed to enhance skills and advance careers.

Advancing Professional Skills

Angi provides access to training sessions, workshops, and online courses to encourage professional development and skill enhancement.

Company Culture and Values

At Angi, the company culture is rooted in innovation, collaboration, and a commitment to excellence, fostering a supportive and dynamic work environment.

Collaboration and Innovation

Angi’s culture encourages teamwork and creative problem-solving, allowing employees to contribute to the company's mission meaningfully.

Success Stories of Angi Employees

Hearing from Angi employees about their journeys within the company can provide valuable insights into the opportunities and rewards of building a career at Angi.

From Entry-Level to Leadership

Many Angi employees have experienced significant career growth and advancement, illustrating the company's investment in its team’s development. Visit their investor relations page for more information.

Career Growth and Advancement Opportunities

Angi is committed to the career advancement of its employees, offering clear paths for professional development and progression within the company.

Pathways for Promotion

Angi's meritocratic approach ensures that hard work, innovation, and contributions to company success are recognized and rewarded.
Learn more about ANGI Homeservices Inc.
Size
4,000 employees
Market Cap
$7.8 billion
Industry
Real Estate & Construction
Net Income
-$6.2 million
Founded
1995
5 Year Trend
+33.7%
Revenue
$1.4 billion
* Ladders Estimates

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