ZT Systems

Staff Customer Operations Analyst

ZT Systems • $87K — $116K *
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's Degree in Supply Chain Management, Industrial Engineering, Business, or related field with 5+ years of relevant experience (or a Master's with 3+ years)
  • Strong Customer Relationship Management skills
  • Experience in Supply Chain Planning/Management with a sense of ownership
  • Proficiency with SAP or similar ERP systems
  • Exceptional problem-solving capabilities for complex issues
  • Strong verbal and written communication skills
  • Excellent organizational and project management skills with attention to detail

Responsibilities

  • Facilitate customer collaborative planning to manage delivery expectations
  • Oversee order management and execution of customer deliveries
  • Coordinate logistics for timely shipping of products

Benefits

  • Comprehensive benefits package including bonuses and paid time off
  • 401(k) retirement savings plan
  • Tuition reimbursement for personal development
  • Well-being resources and support
  • Commitment to a diverse and inclusive workplace
Full Job Description
About the Role

The Customer Operations team coordinates efforts among all internal groups to ensure we are aligned with our customers' needs and can deliver on our commitments with the highest level of excellence and integrity. This role requires strong operational and order management skills, exceptional abilities in customer communication, advanced data analysis and problem-solving techniques, and a creative and inquisitive nature to identify opportunities for improvement and address day by day challenges in a professional and positive manner.

What You will Do
  • Customer collaborative planning - understand customer demand outlook and manage delivery commitment expectations
  • Order management - oversee delivery execution of customer orders
  • Coordinate with logistics on shipments


What You Bring
  • Bachelor's Degree in Supply Chain Management, Industrial Engineering, Business, Engineer; or related field from an accredited college with 5+ years of experience (alternatively a Master's with 3+ years)
  • Customer Relationship Management skillsBackground in Supply Chain Planning / ManagementDedicated and high sense of job ownership
  • SAP Experience or similar ERPTrack record for utilizing innovative and creative problem-solving skills to address complex and/or contentious issues
  • Excellent interpersonal and communication (verbal and written) skills.
  • Excellent organizational, project management and planning skills; high attention to details; consistent follow through
  • Proven ability to present facts and recommendations effectively in oral and written form.
  • Ability to demonstrate flexible and efficient time management and appropriately prioritize workload based upon organization or department needs.
  • Possess a high degree of professionalism and ability to handle confidential information
  • .Proficient in the use of Microsoft Office (Excel, Word, and PowerPoint).


ZT Systems, a Sanmina Company, assesses market data to ensure a competitive compensation package is created for all our employees. The typical base salary for this position is expected to be between $87,375.00 - 1$16,500.00 annually. If hired, the final base salary will be determined on an individual basis taking into consideration experience, skills, knowledge, education, and/or certifications.

Base salary is just one component of ZT Systems total rewards philosophy. We take pride in offering a wide range of benefits and perks that appeal to the variety of needs across our diverse employee base. Other rewards may include bonus, paid time off, 401(k) retirement savings plan, tuition reimbursement, wellbeing resources, and more.

We are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this opportunity but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

#LI:SL1

About ZT Systems

ZT Systems is a privately held original design manufacturer of data center servers, storage and embedded computing systems. ZT Systems is headquartered in the United States with additional facilities in Canada, China, and the Netherlands. The company designs and manufactures a wide range of computing systems, from workstations to high-performance computing clusters, and provides customized solutions for cloud computing, big data, and other applications. ZT Systems serves a variety of industries, including finance, healthcare, government, and education.
Learn more about ZT Systems
Size
1,000 employees
Industry
Founded
1994

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