Intuit Inc

Staff Business Data Analyst - Network Planning

Intuit Inc • $151K — $204K *
San Diego, CA 92154In-Person
Telecommunications & Hardware
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 7+ years in capacity planning, workforce management, or labor modeling with complex stakeholder experience
  • 3+ years in program/project management within ambiguous environments
  • Advanced skills in Excel and SQL; familiarity with big data tools like Redshift and Spark
  • Proven experience in defining KPI frameworks and translating complex analyses to senior leadership
  • Strong communication and storytelling abilities to influence diverse stakeholders
  • History of building scalable analytical frameworks adopted beyond immediate teams
  • Preferred experience in mentoring or developing junior analysts

Responsibilities

  • Define and manage headcount and capacity planning frameworks focusing on service levels and cost efficiency
  • Lead identification of capacity risks and management of cross-functional dependencies
  • Develop and standardize KPI frameworks and decision-making processes across the organization
  • Collaborate with tech teams to implement new planning tools and automation solutions
  • Conduct operational assessments for product and channel launches and present findings to senior leaders
  • Build resource and delivery plans, aligning staffing strategies with historical and forecasted demand
  • Implement AI/GenAI and BI tools for planning outcomes, promoting adoption within the team
  • Lead standardization of processes and reporting, clarifying trade-offs for scalable solutions

Benefits

  • Competitive compensation package with performance-based rewards
  • Eligibility for cash bonuses and equity rewards
  • Comprehensive benefits program
  • Commitment to fair pay based on ethnicity and gender
  • Regular pay comparisons to ensure equity
Full Job Description
The Staff Business Data Analyst on Intuit's Modern Ops Expert Planning team plays a critical role in shaping how we deliver world-class customer experiences at scale. This role leads the development and standardization of optimized network plans across Intuit's global GBSG operations, setting the analytical foundation that balances customer experience, employee experience, and cost efficiency at an IG level. It drives cross-functional alignment on capacity assumptions, defines the KPI frameworks and success criteria that anchor strategic decisions for new product and channel rollouts, and ensures operational readiness through rigorous analysis, forecasting, and process standardization. Operating at the intersection of data, operations, and strategy, this role partners closely with and influences Director+ stakeholders across Product, Service Delivery, Partner Management, Talent Acquisition, and Finance - and actively mentors junior analysts to raise the bar on team capability.

Responsibilities
  • Define and own optimized headcount, hiring, and capacity planning frameworks at the IG level, balancing service levels, employee experience, and cost outcomes across GBSG - and provide thought partnership to Director+ business leaders on how best to harness available data in support of critical planning needs
  • Lead capacity risk identification and mitigation across multiple concurrent initiatives, proactively surfacing roadblocks, managing cross-functional dependencies, and driving stakeholders toward resolution
  • Develop KPI frameworks and success criteria that set the planning standard at the IG level; define and standardize metrics, reporting, and decision-making infrastructure across the organization
  • Partner with and influence internal technology teams to implement new planning tools, data enhancements, and automation capabilities - with a scale mindset toward solutions others can adopt
  • Lead operational impact assessments for global product, skill, and channel launches; integrate new initiatives into long-term capacity plans and present findings to senior stakeholders for sign-off
  • Build and maintain E2E resource and delivery plans in collaboration with cross-functional teams across Service Delivery, Partner Management, Talent Acquisition, and Finance; align on staffing strategies grounded in historical trend analysis and forward-looking demand forecasts
  • Implement AI/GenAI and BI tools to solve for initiative-level planning outcomes; drive adoption of new capabilities across the planning team
  • Lead global process and reporting standardization efforts; identify and document E2E vision for scaling solutions with a clear view of tradeoffs
  • Mentor junior analysts on technical execution, storytelling, and stakeholder influence - actively contributing to team growth and analytical capability


Qualifications
  • 7+ years of experience in capacity planning, workforce management, or labor modeling, with demonstrated ownership of complex, multi-stakeholder initiatives
  • 3+ years of program or project management experience, including leading cross-functional delivery in ambiguous environments
  • Advanced proficiency with Excel and SQL; working knowledge of big data tools (e.g. Redshift, Spark) and BI platforms (e.g. Tableau, Qlik)
  • Demonstrated ability to define KPI frameworks, model complex capacity scenarios, and translate findings into clear recommendations for Director+ and senior leaders
  • Strong storytelling and communication skills with proven ability to drive alignment and influence decisions across competing priorities and stakeholder groups
  • Track record of building scalable analytical frameworks, tools, or processes adopted beyond the immediate team
  • Experience mentoring or developing junior analysts preferred


Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is: $151,000 - $204,000.

About Intuit Inc

Intuit offers business and financial management solutions for SMBs, financial institutions, consumers, and accounting professionals. The company’s product portfolio includes TurboTax, a software solution that offers free tax filing, efile taxes, and income tax returns; Quicken; QuickBooks; Mint.com, and more. It also offers end-to-end solutions for online tax preparation, download products, mobile tax prep, mortgage interest and property tax, corporations tax, military tax, and more. Intuit was founded by Tom Proulx and Scott Cook in 1983 and is based in Mountain View, California. The company serves customers in North America, Asia, Europe, and Australia with offices in the United States, Canada, India, U.K., and Singapore.

Intuit Inc Careers

Join the dynamic team at Intuit Inc, a global powerhouse in financial software, where innovation, leadership, and diversity training are at the heart of everything we do. This is an unparalleled opportunity to advance your career with a company that is committed to empowering communities and small businesses with innovative financial solutions.

Work You’ll Do

At Intuit Inc, you’ll be part of a culture that cherishes innovation and values the unique perspectives of its team members. You will collaborate with some of the brightest minds in the industry, using your skills to influence the future of technology and finance. Our team at Intuit Inc is driven by the mission to power prosperity around the world, and you can be at the forefront of this transformation.

Explore Job Opportunities and Growth

Intuit’s career paths are as diverse as the innovative solutions we provide to millions. From finance to software engineering, our job opportunities span across multiple disciplines. Whether you’re looking for a full-time position, an internship, or leadership roles, Intuit offers a world of opportunities for professional growth. Our hiring process is designed to identify and attract professionals who are not only skilled but are also passionate about making a difference.

Professional Development and Benefits

Invest in your future with Intuit’s industry-leading benefits and professional development opportunities. Our employees enjoy comprehensive benefits that ensure their personal and professional satisfaction, including health, wellness, and continuous learning perks. At Intuit, we also understand the importance of diversity training and leadership development, providing various programs that foster an inclusive environment.

Join Our Team

Embark on a journey of growth and innovation at Intuit Inc. Search open positions that match your skills and interests. We are looking for curious, creative, and solution-driven team players. Prepare your resume, ace the interview, and join a team that’s committed to creating solutions that power prosperity around the globe.

Networking and Career Advancement

At Intuit Inc, networking and internal mobility are encouraged to foster professional growth and innovation. Connect with leaders and peers through our various networking events, mentorship programs, and collaborative projects. With support at every step of your career, the opportunities at Intuit are limitless.

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Explore Careers at Intuit Inc

Discover the exciting and rewarding career opportunities awaiting you at Intuit Inc. Let your ambition lead you to success. Join us in our mission to power prosperity and contribute to our journey of continuous innovation.

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At Intuit Inc, every role is a chance to innovate, grow, and make an impact. Join us, and together let's shape the future of finance.
Learn more about Intuit Inc
Size
13,500 employees
Market Cap
$107.4 billion
Industry
Consumer Technology
Net Income
$1.7 billion
Founded
1983
5 Year Trend
+19.6%
Revenue
$7.7 billion
NASDAQ
INTU
* Ladders Estimates

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