ServiceNow

Staff AI Engineer

ServiceNow$150K — $180K *
US-AnywhereRemote in West Palm Beach, FL
Information Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 8+ years of software engineering experience, 3+ years in AI/LLM platforms
  • Strong understanding of NLP and modern LLM architectures
  • Hands-on experience with ServiceNow's AI tools
  • Familiarity with governed multi-agent integration protocols
  • Proficiency in JavaScript/Python and cloud services (AWS/Azure/GCP)

Responsibilities

  • Architect and implement AI agents and workflows using ServiceNow's AI suite
  • Lead the implementation and adoption of AI Control Tower across the organization
  • Integrate LLM capabilities within the ServiceNow platform and cloud
  • Partner with teams to identify and translate use cases into AI solutions
  • Mentor engineers and establish best practices for AI design governance

Benefits

  • Flexible work environment with remote or in-office options
  • Emphasis on trust and distributed work culture
  • Opportunities for professional development and technical mentorship
  • Engagement with innovative AI technologies in a leading enterprise platform
Full Job Description
Job Description

About the Role
The Staff AI Engineer designs, builds, and scales AI-powered solutions on the ServiceNow platform & Cloud, driving adoption of native AI capabilities (AI Agent Studio, Agentic AI, AI Control Tower) across the organization. This role combines applied AI engineering with deep expertise in enterprise generative AI platforms.

Responsibilities
  • Architect and implement AI agents and workflows using ServiceNow's AI Agent Studio, Skill Kit, and Workflow Data Fabric
  • Lead AI Control Tower implementation, adoption, and enablement - establishing governance policies and monitoring practices across the organization
  • Integrate and configure LLM-based capabilities in Cloud & ServiceNow Platform
  • Partner with product, platform, and business teams to identify high-value use cases and translate them into scalable AI solutions
  • Mentor engineers, set technical direction, and establish best practices for AI system design, governance, and responsible AI use


Qualifications

To be successful in this role you have:
  • 8+ years of software engineering experience, including 3+ years working with AI/LLM-powered platforms or products
  • Strong understanding of NLP and modern LLM architectures (transformers, embeddings, vector search, agentic frameworks)
  • Hands-on experience with ServiceNow's AI ecosystem - AI Agent Studio, Skill Kit, and AI Control Tower
  • Familiarity with MCP (Model Context Protocol) and A2A (Agent2Agent) for governed multi-agent integration and interoperability
  • Proficiency in scripting/integration (JavaScript, Python) and experience with cloud infrastructure (AWS/Azure/GCP)

Preferred Qualifications
  • Direct experience rolling out AI Control Tower governance frameworks
  • Familiarity with OpenTelemetry for AI system observability and monitoring
  • ServiceNow certification(s) in AI or platform development


Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

Keep Up to Date

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ServiceNow Careers

Empowering professionals to achieve more, ServiceNow is where careers are future-proofed, and ambitions are realized. Join us in our journey of growth and innovation.
Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ

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