SSA Cordant Contracts Manager
As an SSA Cordant Contracts Manager, you will play a key role in driving customer satisfaction and operational excellence through the successful execution of long-term subscription-based service agreements. You will oversee contract performance, manage customer relationships, identify growth opportunities, and ensure financial commitments are achieved while delivering exceptional service.
As an SSA Cordant Contracts Manager, you will be responsible for:
Serving as the primary owner of customer subscription service agreements, ensuring successful execution, customer satisfaction, and achievement of contractual and financial commitments
Acting as the main point of contact for customers, coordinating with cross-functional teams to ensure seamless contract delivery and issue resolution
Monitoring compliance with contractual obligations, service level agreements (SLAs), operational requirements, performance metrics, and financial targets
Partnering with regional Sales and Service teams to identify growth opportunities, expand existing contracts, and develop value-added service solutions
Leading contract governance activities, including business reviews, performance assessments, risk management, and customer engagement initiatives
Coordinating safety programs, quarterly site reviews, and team training activities to ensure compliance with Baker Hughes and Bently Nevada Health, Safety, and Environmental (HSE) standards
Managing a portfolio of subscription-based service agreements across multiple industries, including Oil & Gas, Power Generation, Chemicals, Manufacturing, and Pulp & Paper
Driving operational excellence through effective scheduling, milestone management, proof-of-delivery documentation, invoicing support, and KPI reporting
Collaborating with internal stakeholders to optimize contract performance, improve customer outcomes, and support long-term customer retention
Maintaining accurate contract records, financial forecasts, and performance reports while proactively identifying and mitigating risks
Fuel your passion
To be successful in this role you will:
Have a Bachelor’s degree from an accredited college or university, or an equivalent combination of education and relevant industry experience
Have a minimum of 5 years of experience in contract management, project management, customer success, service delivery, or related roles within industrial sectors
Demonstrate experience managing customer-facing commercial agreements, service contracts, or subscription-based service programs
Possess strong business acumen with the ability to manage financial commitments, contractual obligations, operational performance, and customer expectations
Have excellent verbal and written communication skills with the ability to build relationships across customers, leadership teams, and cross-functional organizations
Demonstrate the ability to prioritize competing demands and manage multiple projects in a fast-paced environment
Hold a valid driver’s license and be able to obtain and maintain a Transportation Worker Identification Credential (TWIC) card, if required
Be willing and able to travel up to 30% as needed to customer sites and company locations
Preferred qualifications include:
Experience managing long-term service agreements, asset performance contracts, or subscription-based service offerings
Knowledge of industrial reliability, condition monitoring, asset performance management, or rotating equipment technologies
Familiarity with contract negotiations, commercial risk management, and customer account management
Experience supporting customers in Oil & Gas, Power Generation, Chemicals, Manufacturing, Mining, Pulp & Paper, or related industrial sectors
PMP, CCCM, or other relevant industry certifications
Experience with Bently Nevada products and services
Work in a way that works for you
We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
Working with us
Our people are at the heart of what we do at Baker Hughes. We know we are better when all our people are developed, engaged, and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent, and develop leaders at all levels to bring out the best in each other.
Working for you
Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:
Contemporary work-life balance policies and wellbeing activities
Comprehensive private medical care options
Safety net of life insurance and disability programs
Tailored financial programs
Additional elected or voluntary benefits
The Baker Hughes internal title for this role is: Services Senior Specialist - Contract Performance Mgmt
