Uniphore

Sr. Workday Systems Analyst

Uniphore$131K — $164K *
Enterprise Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Human Resources or Information Systems or equivalent experience.
  • 5+ years of HRIS/HR technology experience with 3+ years specifically in Workday configuration and support.
  • Strong configuration skills in Workday HCM, Recruiting, and Advanced Compensation areas.
  • Experience with EIB data loads and custom report creation in Workday.
  • Proven skills in gathering requirements, designing solutions, and supporting production deployments.
  • Excellent analytical and problem-solving abilities with attention to data accuracy.
  • Capability to manage diverse priorities and work independently while collaborating with stakeholders.

Responsibilities

  • Configure and support Workday HCM and associated foundational data.
  • Assist in the configuration of Workday Recruiting processes and workflows.
  • Support and configure Compensation plans and review processes effectively.
  • Oversee Performance and Talent processes including reviews and notifications.
  • Manage Absence and Time Tracking configurations and issue resolutions.
  • Analyze and resolve production issues with comprehensive root-cause analysis.
  • Collaborate with HR and business stakeholders to provide scalable Workday solutions.

Benefits

  • Annual incentive opportunity based on performance targets.
  • Pre-IPO stock options for added financial growth.
  • Comprehensive medical, dental, and vision benefits.
  • 401(k) plan with employer matching contributions.
  • Generous paid time off, along with designated holidays.
  • Paid day off for birthdays and various paid leave policies.
Full Job Description
Job Description:

Senior Workday Systems Analyst

Position Summary

The Senior Workday Systems Analyst is a hands-on functional business partner responsible for supporting, configuring, and improving the Workday platform. This role works closely with HR, Finance, IT, and other stakeholders to analyze business requirements, recommend scalable solutions, and provide reliable production support.

The ideal candidate can evaluate business requirements, document sustainable business processes, configure Workday, troubleshoot system issues, build reports, and create calculated fields.

Key Responsibilities:

Workday Configuration and Functional Support

  • Configure, maintain, and support Workday HCM - worker lifecycle events, organizations, job management staffing model, work structures, and related foundational data.


  • Support Workday Recruiting configuration and processes - requisitions, candidate workflows, offers, hiring, and scheduling tool.


  • Configure and support Compensation - compensation plans, eligibility rules, compensation review processes/comp tool, validations, and statements.


  • Support Performance and Talent processes - goals, performance reviews, calibration, talent reviews, templates, notifications, and dashboards.


  • Configure and support Absence and Time Tracking -including plans, eligibility, accruals, time entry, validations, approvals, and issue resolution.


  • Own the analysis and resolution of Workday production issues, including root-cause analysis, configuration fixes, testing, stakeholder communication, and appropriate documentation.


  • Partner with HR and business stakeholders to analyze requirements, evaluate solution options, and recommend scalable Workday solutions aligned with business processes, system capabilities, and governance standards.


Business Processes and Security

  • Configure and maintain Workday business processes - steps, approvals, condition rules, validations, notifications, and security policies.


  • Administer role-based, user-based, and organization-based security groups.


  • Establish cadence for system security reviews, segregation-of-duties, and data integrity.


  • Support Workday governance by maintaining configuration standards, documentation, change controls, naming conventions, and appropriate system access.


  • Conduct downstream impact analysis before implementing configuration, business process, security, or data changes.


Reporting, Calculated Fields, and Data

  • Design, build, and maintain Workday custom reports - advanced, matrix, and trending.


  • Create and troubleshoot calculated fields.


  • Establish and execute recurring data audits and reconciliations across Workday and integrated third-party systems to identify and resolve data integrity issues.


  • Configure and maintain Workday Hubs, dashboards, and other self-service tools.


  • Perform mass data changes using Workday EIBs.


  • Monitor and support Workday integrations with third-party systems; troubleshoot data and integration issues and partner with IT, vendors, and integration resources through resolution.


Testing, Releases, and Continuous Improvement

  • Lead requirements gathering, configuration, testing, roll-out, and post-production support.


  • Review bi-annual releases, recommend new feature adoption, and lead testing.


  • Maintain system setup documentation, test scripts, and user guides.


  • Provide training and knowledge transfer to HR users and support partners.


  • Partner with Workday, third-party vendors, and external consultants to troubleshoot issues, implement enhancements, and ensure solutions meet business and technical requirements.


Required Qualifications:

  • BS in Human Resources or Information Systems, or equivalent practical experience.


  • 5+ years of HRIS/HR technology experience, including 3+ years of hands-on Workday configuration and production support experience in a complex environment.


  • Strong configuration experience in Workday HCM, Recruiting, and Advanced Comp, with experience in several additional areas, including Core Compensation, Performance, Talent, Absence, and Time Tracking.


  • Experience with EIB data loads.


  • Strong experience configuring Workday business processes, building custom reports, and calculated fields.


  • Experience gathering requirements, designing solutions, testing changes, troubleshooting issues, and supporting production deployments.


  • Strong analytical, problem-solving, documentation, and communication skills, with careful attention to data accuracy and controls.


  • Ability to manage multiple priorities, work independently, and collaborate effectively with technical and functional stakeholders.


Preferred Qualifications:

  • Workday certifications or formal training in one or more relevant functional areas.


  • Experience supporting Workday in a global or multi-country environment.


  • Experience supporting Workday integrations and working with technical teams or vendors to resolve integration issues.


  • Understanding of HR data privacy, audit controls, and change management.


  • Experience supporting semiannual Workday releases.


  • Familiar with scheduling tools like Paradox, Rooster, or other similar tools.


Hiring Pay Range:
$131,400 - $164,300

Benefits:

In addition to competitive base pay, this position also includes an annual incentive opportunity based on target achievement, pre-IPO stock options, benefits including medical, dental, vision, 401(k) with a match, and more, plus generous paid time off, paid holidays, paid day off for your birthday and other paid leave policies to support employees through all phases of life.

Location preference:
USA - CA - Palo Alto

For more information on how Uniphore uses AI to unify-and humanize-every enterprise experience, please visit www.uniphore.com.

About Uniphore

Uniphore is a global provider of conversational AI solutions. The company was founded in 2008 and has offices in India, the United States, and Singapore. Uniphore's solutions use natural language processing and machine learning to enable businesses to automate customer service and support operations. The company's clients include some of the world's largest companies in industries such as banking, insurance, and telecommunications. Uniphore has won numerous awards for its innovative solutions and has been recognized as a leader in the conversational AI market.
Learn more about Uniphore
Size
500 employees
Industry
Founded
2008

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