Contract Details- 40 hrs/week
- 6 month contract with high likelihood to extend through 2027
- Hourly Rate: $80-85/hr (based on experience)
- Start date - Sept 2026
- This position is in Atlanta, GA. Hybrid work environment - in-office on Tuesday and Thursday with some flexibility
Job DescriptionYou will play a critical role in supporting the Digital Customer Experience (CDX) team as they tackle two major initiatives in 2026 and into 2027:
Menu Transformation and
Membership Program Evolution. Working alongside another Senior UX Researcher, you'll focus on executing research studies, synthesizing findings, and helping validate solutions with customers.
Responsibilities- Execute user testing studies and usability tests across web and mobile platforms
- Synthesize research findings into clear, actionable insights for designers and product teams
- Conduct user research through various methods including interviews, surveys, and observational studies
- Help validate design solutions by putting concepts in front of customers
- Work closely with designers, product managers, and engineers to ensure research informs product decisions
- Create research documentation including summaries, reports, and presentations
- Support discovery efforts for menu transformation and membership program evolution
- Champion user needs by sharing findings with cross-functional teams
QualificationsExperience Requirements:- 7-10 years of UX research experience with hands-on execution
- Proven ability to conduct and synthesize user testing independently
- Experience working with product teams who may not always know exactly what they need from research
Essential Skills:- Exceptional listening skills - ability to hear what stakeholders are saying and understand the real problem behind their requests
- Strong at pulling out problems to be solved through research, even when working with inexperienced product managers
- Comfortable working with minimal structure and figuring things out independently
- Ability to turn vague directions into concrete research plans
- Strong analytical and synthesis skills
- Excellent communication and presentation abilities
Working Style:- Comfortable in environments without extensive process and structure
- Self-directed and proactive
- Able to work collaboratively across design, product, and engineering
- Familiarity with agile environments
Additional InformationKey Success Factors- Ability to operate independently without extensive hand-holding
- Comfort with ambiguity and figuring out the right approach
- Strong synthesis skills - turning research data into clear insights
- Collaborative mindset for working with cross-functional teams
- Patience and skill in working with stakeholders who are still learning how to partner with researchers
Professional Growth Opportunity- Be part of major transformation initiatives that will impact millions of customers
- Work on both menu innovation and loyalty program evolution
- Collaborate with experienced researchers who can mentor and guide
- Contribute to a company undergoing exciting changes with new leadership focused on digital innovation
