Position Summary:
The Account Director will serve as a strategic leader, managing key client and Rosie relationships and ensuring the successful delivery of marketing talent and marketing/creative services. This role demands a blend of strategic thinking, exceptional communication skills, and the ability to juggle multiple priorities to achieve outstanding client outcomes.

Key Responsibilities:

Client and Rosie Advocacy:

• Serve as the primary day-to-day contact for assigned clients, ensuring open communication and trust.
• Conduct regular client status meetings to review progress, address concerns, and discuss new opportunities.
• Support implementation and maintain the processes and systems needed to manage complex client partnerships-coordinating multiple Rosies, timelines, scopes, and account details with clarity and consistency.
• Act as the primary point of contact and partner for working Rosies on assigned projects, including coaching and performance feedback.
• Represent the client's needs internally, ensuring deliverables (projects or talent) align with their goals and vision.
• Act as the key liaison between clients and internal teams, ensuring feedback is translated into actionable insights and deliverables aligned with the client's vision.
• Ensure campaigns and deliverables consistently meet or exceed client expectations.
• Foster a strong Rosie community across active engagements-creating connection, shared best practices, and ongoing touchpoints that drive satisfaction and retention.

Strategic Account Management & Oversight:

• Serve as a trusted advisor and partner to clients by developing marketing and/or talent strategies that align with their business objectives and deliver measurable ROI.
• Act as the key liaison between clients and internal/Rosie teams, ensuring feedback is translated into actionable insights and deliverables stay aligned with the client's vision/objective/direction.
• Address and resolve client concerns promptly, demonstrating a commitment to exceptional service.
• Develop and present post-campaign/project/placement reviews to clients, showcasing results, lessons learned, and opportunities for further strategic initiatives.

Proactively identify risks, gaps, and blockers-then lead structured problem-solving across clients, Rosies, and internal teams to keep work on track and outcomes strong.

Rosie Casting and Matchmaking:

• Identify, match and vet talent to meet specific client needs for marketing and creative projects.
• Collaborate with key XFN partners to deliver the optimal Rosie journey from client briefing, matchmaking/vetting, and project execution.
• Monitor project progress, addressing potential risks and ensuring timely delivery of high-quality talent for Matched By services.
• Ensure adherence to WRR processes, maintaining consistency and efficiency in talent and project delivery
  Financial Management:
• Manage account budgets for Matched By services, ensuring talent is delivered on time and within scope.
• Track, analyze, and report on utilization and budget status to support clients in budget management.
• Negotiate and develop project scopes in collaboration with the appropriate team members to ensure mutually beneficial terms.

Drive Organic Revenue Growth:

• Identify and pursue upsell or cross-sell opportunities to expand client accounts while maintaining retention goals.
• Identify opportunities to expand client engagements, such as pitching additional services and projects.
• Deliver consistently excellent client service to build trust, strengthen relationships, and create momentum for account growth.

Team Leadership and Collaboration:

• Mentor and develop Account Executive(s), fostering a collaborative and high-performance culture.
• Collaborate with internal teams during talent matchmaking, onboarding, and offboarding, ensuring smooth and successful transitions for both the client and Rosies.

Qualifications:

• Bachelor's degree in Marketing, Business, Communications, or a related field.
• Minimum of 7-10 years of experience in account management within an agency or brand in-house agency.
• Proven track record of managing multiple client accounts and delivering results.
• Strong leadership skills with the ability to inspire and manage cross-functional teams.
• Excellent negotiation, presentation, and communication skills.
• Proficiency in project management tools and CRM software.
• A client-centric mindset with the ability to balance client needs and business objectives.

Solution-oriented self-starter with a can-do attitude-quick to learn, willing to try new things, and able to adapt as needs evolve with autonomy.

Compensation: Base salary range of $120,000 - $125,000 + quarterly variable commission based on the achievement of revenue targets, and will be paid in accordance with the current WRR Sales Incentive Plan.

Perks & Benefits
A yearly stipend for professional and personal development; 25 PTO days + 4 Volunteer PTO days per year; medical, dental, and vision insurance; remote work stipend; matching 401K; and an opportunity to join a truly incredible team at a company that is building the future of work.