PRIMARY PURPOSE: To develop training programs related specifically to the claims management system products; to design training plans and materials; and to organize and conduct complex training programs.

LOCATION

Candidates must reside within the state of California and may work remotely or hybrid in any of our California office locations.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Trains instructors or delivers instructor-led classroom sessions to users.
• Consults with claims management to identify training needs that meet, support, and incorporate Sedgwick business needs, objectives, strategies, and policies.
• Designs and coordinates detailed training programs for claims management related to products.
• Designs, delivers, and maintains courses for classroom or online application.
• Assists with the implementation of policies and procedures related to various training and educational programs for Sedgwick University.
• Monitors and evaluates the effectiveness of curriculum by deploying measurement and feedback tools that track outcomes and ensure alignment to business objectives.
• Maintains product knowledge, industry knowledge, and familiarity with claim management internal processes.
• Initiates performance consulting process addressing training issues; provides recommendations to internal and external client issues.
• Establishes relationships and networks with a broad range of people and groups for technical claims related areas.
• Creates and maintains assessment and evaluation tools used consistently for external and internal clients.
• Creates reports including management summaries and status reports on various training or client issues or initiatives.
• Modifies, revises, and updates the content of existing training programs.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as required.
• Supports the organization's quality program(s).
• Travels as required.

QUALIFICATIONS

Education & Licensing

Bachelor's degree from an accredited college or university preferred. California requirements: Must meet the definition of "Instructor" as defined in CCR 2592.01 (i). Must possess California Self-Insured Administrator Certification; WCCP, AIC, or ARM preferred.

Experience
Eight (8) years of claims management experience or equivalent combination of education and experience to include two (2) years of supervisory experience, one (1) year training experience (including presentations), and two (2) years Microsoft related products experience required.

Skills & Knowledge

• Excellent understanding of claims management procedures and systems
• Excellent knowledge of adult learning methodologies and group facilitation techniques
• Excellent oral and written communication, including presentation skills
• PC literate, including Microsoft Office products
• Excellent organizational skills
• Strong negotiation and problem solving skills
• Ability to manage multiple, time-sensitive, and occasionally conflicting projects while meeting deadlines
• Familiarity with other lines of business
• Ability to demonstrate thorough understanding of California workers' compensation laws and regulations
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding, travel as required

Auditory/Visual: Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is ($90k-$110k) USD annual salary. Commission eligible role. A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.