What's the role?We are seeking a Senior Technical Support Engineer with a strong background in mobile and embedded SDK application development who thrives at the intersection of technical expertise and customer success. In this critical role, you’ll serve as a trusted technical advisor for customers, helping them unlock maximum value from HERE’s industry‑leading location products and services across the entire lifecycle, including evaluation, production, and optimization.
- 3+ years working with mobile applications and cloud services (e.g., RESTful APIs, SDKs, Java) with a strong focus on supporting mobile SDK applications, including 2+ years in a customer-facing role.
- Expert-level capability in diagnosing production issues for customer-facing SDK implementations across Android, iOS, and Flutter with native (C/C++) stack traces, symbolicated crash logs, and managed call stacks.
- Strong understanding of mapping technologies: geocoding, navigation, GPS, routing, positioning, traffic, and tile rendering.
- Strong analytical and problem-solving skills to identify root causes, define permanent corrective actions, and drive timely resolution for high-visibility customer escalations; acts as a technical escalation point for complex or high-impact customer issues.
- Project management proficiency with a results-driven mindset; able to manage multiple priorities in a fast-paced environment.
- Self-motivated and accountable, with a track record of seeing tasks through successful completion.
Who are you?
- 3-5 years of experience with web services, cloud-based application programming and its associated infrastructure (APIs, RESTful APIs, SDKs, XML, JSON, JavaScript).
- Understanding of service maturity, functional and non-functional requirements.
- Strong problem-solving, data-driven, and analytical orientation with the ability to identify root cause of issues, corrective actions and report to customers and internal stakeholders.
- Excel at cross-functional leadership and collaboration, with an ability to influence others.
- Project management proficiency with results-driven mindset.
- Ability to manage multiple priorities within a fast-paced environment.
- Outstanding interpersonal and communication (written/verbal) skills. Ability to dive into complex technical issues while keeping the big picture in mind.
- Stay calm in stressful customer situations; act with a sense of urgency to respond and build customer trust.
- Self-motivated and take responsibility for seeing tasks through to successful completion.
The expected base salary range for this position is $80,000to $95,000per year. Actual compensation will be based on factors such as skills and experience. This position is also eligible for an annual performance bonus, which is subject to company and individual performance.
Life at HERE comes with generous benefits to support your health and overall wellness. Benefits available to US-based HERE employees include health (Medical/Dental/Vision) insurance, retirement savings plans, paid time off & leave policies.
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