About the Team

The Solution Design & Services (SD&S) organization functions as the pre-sales technical arm of Ingram Micro. As the first technical touchpoint for many of our partners, SD&S plays a critical role in shaping customer engagement and enabling partner success across our ecosystem.

The role falls under our Build Team: Advancing solution enablement, business practice maturity, and partner readiness. (IBM Power)

Must have: IBM Power experience (certifications are a plus)

Primary Focus

Solution Design (build solutions) - develop a detailed solution design the incudes all the necessary components and recommended hardware, software, and services. This may include enabling the TSS associates to grow technology sales while maintaining vendor relations to drive focused results.

Collaborate with sales, the partners, and (as possible) the end-clients to gather and analyze the customers' requirements. This includes security requirements, budgetary constraints, time-to-implement, and other business and technical needs. Identify and evaluations solution options that would meet these requirements. Develop detailed solution designs and present them to the partners. Be resource for the partners to present the solution to the end-users (if necessary).

KPIs: Number of designs built, number of customer engagement (consult, training)

SLA: Accuracy of designs, % of on-time delivery and response, % of customer satisfaction

As a Sr Technical Solutions Engineer, you need to be a technical leader and resource for SD&S and Ingram Micro. Maintain relevant applicable industry certifications and identify certifications and trainings that can help others within your areas of technical responsibility. Represent SD&S to partners, able to build the most complex of solutions and/or intelligently advocate the value of SD&S via multiple mediums.

KNOWLEDGE AND SKILLS:
• Minimum of 5 years technical experience, and deep understanding of the method to uncover the customers' needs, and the ability to design and implement complex solutions.
• Lead and mentor junior Technical Solutions Engineers and Technical Solution Specialists.
• Cultivate customer and vendor relationships to gain trusted advisor level.
• Represent the company at company, industry events and conferences. May lead vendor initiatives, driving goals to results in the SD&S contact center.

Typically, the level of experience and education required to demonstrate these key elements of knowledge/skills/experiences are:
• Specialist in technical or business skills. Individuals with a customer focus have developed the acumen to cultivate and develop lasting customer relations.
• Four-year college degree (or additional relevant experience in a related field). Minimum 5 years functional experience including a minimum of 3 years specific experience. Ability to make significant contribution to processes and systems.

Competencies: Communicate effectively, Customer Focus, Tech Savy

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The typical base pay range for this role across the U.S. is USD $102,000.00 - $173,400.00 per year.

The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate's primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

This is not a complete listing of the job duties. It's a representation of the things you will be doing, and you may not perform all these duties.