Microsoft

Sr Technical Program Manager

Microsoft$119K — $234K *
Enterprise Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's Degree with 4+ years in engineering, product management, data analysis, or product development (or equivalent experience)
  • 2+ years experience managing cross-functional projects
  • Preferred: Bachelor's Degree with 8+ years in relevant fields
  • Preferred: 6+ years managing cross-team projects
  • Preferred: Experience in Dynamics CRM and related digital regulatory fields
  • Ability to influence and build trust with stakeholders
  • Interest in Microsoft products and technology, especially AI

Responsibilities

  • Manage vendor teams for triaging regulatory inquiries
  • Monitor regulatory inquiry volume and ensure efficient routing
  • Assign regulatory inquiries to teams based on workload and expertise
  • Identify project management needs for high-impact inquiries
  • Execute improvement plans for response quality and efficiency
  • Drive innovation using AI and technologies in operations
  • Monitor stakeholder relationships and improve collaboration
  • Provide guidance on regulatory inquiry handling and best practices
  • Foster a growth mindset and learning culture in the team

Benefits

  • Comprehensive benefits packages including wellness and health options
  • Learning and development opportunities
  • Flexible work environment
  • Collaborative and inclusive work culture
  • Exposure to cutting-edge technologies and diverse projects
Full Job Description
Overview

Microsoft is looking for an experienced technical program manager to join our Corporate, External, and Legal Affairs (CELA) team as a Senior Technical Program Manager for the Trusted Technology Group (TTG). The role would sit within a centralized operations group and provide support to teams across TTG including Privacy, Digital Safety Unit, Enterprise Resilience and Crisis Management, Tech for Society, and Accessibility as they engage regulators around the world. TTG is responsible for advancing Microsoft's trust strategy by engaging with regulators, customers, and other external stakeholders as well as engineering and business and engineering groups internally. TTG also develops and maintains internal standards and contributes to core governance and compliance functions.

Responsibilities

Operations & Intake Management

  • Manage the vendor team responsible for the triage, routing, assignment, and tracking of regulatory and consumer inquiries received by Microsoft for multiple domains.


  • Monitor incoming volume of regulatory inquiries across multiple domains and ensure efficient triage and routing.


  • Ensure timely assignment of regulatory inquiries to regulatory engagement teams, balancing workload and expertise.


  • Identify appropriate project management for large, high-impact regulatory inquiries from intake through resolution.


Program Improvement

  • Develop and execute improvement plans that strengthen end-to-end response quality, speed, and consistency.


  • Drive innovation and efficiency in TTG's operations, processes, and digital tools, leveraging artificial intelligence (AI) and other technologies where appropriate.


  • Partner with engineering, support, and other partner teams to identify gaps and inefficiencies surfaced through regulatory engagements.


Stakeholder Engagement

  • Monitor the health of working relationships with internal stakeholders and partner teams.


  • Develop and implement strategies to improve collaboration, communication, and trust across the regulatory engagement ecosystem.


Guidance & Enablement

  • Provide subject-matter guidance to the vendor team supporting the Regulatory Inquiries Program and partner functions on regulatory inquiry handling, escalation paths, and best practices.


Culture

  • Foster a growth-driven mindset and learning culture in TTG and across CELA.


Qualifications

Required Qualifications

  • Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
  • 2+ years of experience managing cross-functional and/or cross-team projects.


Preferred Qualifications
  • Bachelor's Degree AND 8+ years experience engineering, product/technical program management, data analysis, or product development OR equivalent experience.
  • 6+ years of experience managing cross-functional and/or cross-team projects.
  • 1+ year(s) of experience reading and/or writing code (e.g., sample documentation, product demos).
  • Experience in Dynamics CRM.
  • Demonstrated expertise in privacy, digital safety, accessibility, responsible AI and/or related fields, with an understanding of the interplay between these digital regulatory domains.
  • Ability to make risk-based decisions that involve tradeoffs.
  • Ability to persuade, influence, collaborate, and build trust with stakeholders.
  • Keen interest in Microsoft products and advanced technologies, including artificial intelligence.


Technical Program Management IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $160,200 - $261,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

About Microsoft

Microsoft is an American multinational corporation that develops, manufactures, licenses, supports, and sells a range of software products and services. Microsoft’s devices and consumer (D&C) licensing segment licenses the Windows operating system and related software, Microsoft Office for consumers, and the Windows Phone operating system. The company’s computing and gaming hardware segment provides Xbox gaming and entertainment consoles and accessories, second-party and third-party video games, and Xbox Live subscriptions; surface devices and accessories; and Microsoft PC accessories. Its phone hardware segment offers Lumia smartphones and other non-Lumia phones. Its D&C segment provides Windows Store, Xbox Live transactions, and Windows phone store; search advertising; display advertising; Office 365 Home and Office 365 Personal; first-party video games; and other consumer products and services as well as operating retail stores. Microsoft’s commercial licensing segments license server products, including Windows Server, Microsoft SQL Server, Visual Studio, System Center, and related Client Access Licenses (CALs); Windows Embedded; Windows operating system; Microsoft Office for business, including Office, Exchange, SharePoint, Lync, and related CALs; Microsoft Dynamics business solutions; and Skype. Its commercial segment offers enterprise services, including premier support services and Microsoft consulting services; commercial cloud comprising Office 365 Commercial, other Microsoft Office online offerings, Dynamics CRM Online, and Microsoft Azure; and other commercial products and online services. The company markets and distributes its products through original equipment manufacturers, distributors, and resellers, as well as online.

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Learn more about Microsoft
Size
181,000 employees
Market Cap
$1,762.4 billion
Industry
Net Income
$51.3 billion
Founded
1975
5 Year Trend
+15.5%
Revenue
$153.2 billion
NASDAQ

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