Job Description

Your Role

The Care Management and Quality Platform team is central to advancing care coordination, member engagement, and quality improvement across Stellarus and its partners through Platform and Technology Product Operation Model. The Senior Technical Delivery Manager will report to the Director, IT Product Management. In this role you ensure successful delivery of engineering outcomes across Care Management & Quality platform and feature set teams by coordinating technical scope, timelines, and team velocity. Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow - personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

Responsibilities

Your Work

In this role, you will:

• Oversee solution and delivery execution for Care Management features from planning through release, ensuring alignment with clinical, regulatory, and enterprise objectives.
• Lead resource management, including team capacity planning, performance evaluations, and strategic allocation of talent across priorities to optimize delivery outcomes.
• Own end-to-end delivery status for the Care Management Feature Set, ensuring transparency, accountability, and timely updates across stakeholders.
• Work collaboratively with external vendors, clinical partners, and internal product and engineering leaders to efficiently coordinate and oversee delivery, particularly when implementing third-party solutions.
• Partner with Product and Engineering Leads to scope, prioritize, and sequence work for care management capabilities such as case management, utilization management, and member outreach.
• Remove blockers and ensure delivery stays aligned with roadmaps, regulatory requirements (e.g., HIPAA, CMS), and business outcomes.
• Monitor KPIs and delivery metrics for care management features; recommend and implement adjustments as needed.
• Champion agile and DevSecOps practices, driving automation, scalability, and operational excellence in delivery processes.
• Ensure compliance with healthcare data privacy, interoperability standards (HL7, FHIR), and quality measures.

Qualifications

Your Knowledge and Experience

• Typically, requires a college degree or equivalent experience
• 10+ years in technical delivery or engineering program management and direct resource management experience, with at least 4 years of management experience.
• Strong understanding of agile delivery models, backlog management, and healthcare technology platforms.
• Proven ability to manage multiple complex workstreams, especially in care management and quality improvement domains.
• Hands-on experience with AI/ML concepts and tools.
• Deep knowledge of healthcare regulatory and compliance requirements.
• Excellent leadership, communication, and stakeholder management skills.

About the Team

About Stellarus and the Ascendiun Family of Companies

Stellarus, launched in January 2025, is designed to scale innovative healthcare solutions that support customers in creating a health care experience deserving of their family, friends, and neighbors.

Stellarus is part of a family of organizations that is overseen by a nonprofit corporate entity named Ascendiun. The Ascendiun Family of Companies also includes Blue Shield of California and its subsidiary, Blue Shield of California Promise Health Plan and Altais, a clinical services company.

Stellarus' vision is to empower its customers to create a healthcare experience that is worthy of their family, friends, and neighbors. Stellarus' objective is to offer innovative, modern, scalable solutions that challenge the health care status quo. This very closely aligns with Blue Shield of California's vision by using innovation to improve quality, affordability, and experience for members.

To achieve our mission, we foster an environment where all employees can thrive and contribute fully to address the needs of the various communities we serve. We are committed to creating and maintaining a supportive workplace that upholds our values and advances our goals.

Our Values:

At Stellarus, our core values of agility, trust, drive, courage and service shape our approach to developing innovative product offerings.

Our Workplace Model:

At Stellarus and the Ascendiun Family of Companies, we believe in fostering a workplace environment that balances purposeful in-person collaboration with flexibility. As we continue to evolve our workplace model, our focus remains on creating spaces where our people can connect with purpose - whether working in the office or through a hybrid approach - by providing clear expectations while respecting the diverse needs of our workforce.

Two Ways of Working:

• Hybrid (Default): Work from a business unit-approved office at least two (2) times per month (for roles below Director-level) or once per week (for Director-level roles and above).Exceptions:

o Member-facing and approved out-of-state roles remain remote.

o Employees living more than 50 miles from their assigned offices are expected to work with their managers on a plan for periodic office visits.

o For employees with medical conditions that may impact their ability to work in-office, we are committed to engaging in an interactive process and providing reasonable accommodations to ensure their work environment is conducive to their success and well-being.

• On-Site: Work from a business unit-approved office an average of four (4) or more days a week.

Physical Requirements:

Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.

Please click here for further physical requirement detail.

Equal Employment Opportunity:

External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.