Qualifications

• Bachelor's degree in Computer Engineering, Computer Science, Electrical Engineering, Information Systems, or related field.
• 8+ years of experience in systems validation, firmware validation, or technical support, preferably in enterprise/server environments.
• Strong hands-on experience with BMC, IPMI, Redfish, and BIOS validation, along with system-level troubleshooting.
• Proven experience supporting enterprise customers and handling complex technical issues.
• Solid understanding of validation methodologies, test planning, and defect tracking processes.
• Proficiency in scripting languages, including Python and shell scripting, is strongly preferred.
• Excellent communication, documentation, and cross-functional collaboration skills.

Responsibilities

• Perform system-level validation and testing of IPMI, Redfish, BIOS, firmware, and software tools for strategic customers.
• Provide technical support for strategic customer issues through root cause analysis and timely resolution.
• Support on-site deployment and validation activities at customer data centers alongside cross-functional teams.
• Lead failure analysis for critical issues and prepare detailed 8D reports documenting root causes and corrective actions.
• Create and maintain comprehensive test plans, procedures, evaluation reports, and customer status dashboards.
• Participate in review meetings to provide technical updates and recommendations.
• Enforce quality standards while identifying opportunities to enhance validation processes and efficiency.

Benefits

• Opportunity to work within the Elite Task Force team on high-impact projects.
• Engage in cross-functional collaboration with teams across different time zones.
• Exposure to enterprise-level systems and strategic customers.
• Development of skills in advanced validation methodologies and technical problem-solving.