Job Description

The Role

GM is seeking a Sr. Systems Analyst specializing in change management to support major technology transformations across a global and complex organization. This role combines strong systems analysis discipline with change management leadership to understand business-unit impacts, define requirements, document future-state process changes, and validate that new platforms support successful organizational adoption.

The successful candidate will serve as a key bridge between business stakeholders, product and engineering teams, and implementation partners. This person will translate platform capabilities and deployment plans into actionable change strategies, readiness activities, and business-specific requirements that support both successful solution delivery and sustained adoption.

What You’ll Do

• Partner with business, product, technology, and operations stakeholders to define and lead the change management strategy for major technology transformations.
• Analyze target systems, future-state workflows, role changes, and dependencies to understand how technology shifts will impact ways of working across functions and geographies.
• Partner with business unit leads to evaluate software and hardware options and identify the right solutions for their specific needs.
• Translate system capabilities, process changes, and deployment milestones into clear change impacts, readiness needs, and adoption priorities for each business unit.
• Assess needs, define and manage business, functional, and technical requirements, and translate them into backlog-ready work products that support delivery. Validate that solutions align with business needs and technical requirements.
• Document current-state and future-state business process flows, upstream and downstream integrations, role impacts, operational dependencies, and supporting solution documentation to ensure new systems support business needs and enable successful change.
• Work closely with product managers, architects, engineers, and implementation teams during solution design and implementation to align change strategies with integrations, access models, deployment sequencing, and go-live plans. Clarify requirements, resolve gaps, and support a strong handoff into delivery.
• Assess organizational readiness by evaluating stakeholder alignment, user preparedness, support coverage, and business process changes. Identify risks tied to rollout and adoption.
• Lead impact assessments, stakeholder plans, readiness checkpoints, mitigation actions, and transition plans needed to support successful implementation of new platforms, tools, and ways of working.
• Use pilots, demos, system walkthroughs, test outcomes, and feedback loops to identify adoption barriers early and drive adjustments that improve usability, clarity, and rollout effectiveness.
• Partner with technical and operational teams to validate that role-based access, workflow ownership, escalation paths, and support processes are in place to enable a smooth user transition.
• Validate delivered capabilities against business needs, functional requirements, technical requirements, and intended workflows through testing support, user validation, and coordination of issue resolution activities tied to rollout and adoption.
• Monitor change effectiveness through adoption metrics, readiness indicators, user feedback, and post-launch performance trends to measure sustained behavior change and business outcomes.
• Serve as the subject matter expert in change management for technology transformation initiatives, advising teams on stakeholder engagement, implementation risk, change readiness, and long-term adoption strategy.
• Lead highly complex, cross-functional initiatives with a balance of strategic leadership and hands-on execution, ensuring high-quality delivery, strong coordination, and on-time outcomes.
• Capture and share lessons learned, repeatable methods, and best practices across teams to strengthen enterprise change capability and improve future transformation programs.

Your Skills & Abilities (Required Qualifications)

• Bachelor’s degree in Information Technology, Business, Engineering, Organizational Change, or a related field, or equivalent practical experience.
• 12+ years in an applicable business environment, including experience in change management, transformation delivery, enterprise program execution, systems analysis, or related work
• Strong experience leading change management for large-scale technology transformations in a complex enterprise environment.
• Experience supporting SaaS platform implementations, enterprise collaboration tools, digital workplace modernization, or AI-enabled workflow transformation.
• Strong systems analysis experience, including requirements definition, translation of requirements into backlog-ready work products, process analysis, solution documentation, business-unit impact assessment, and validation of solution fit.
• Experience partnering closely with business stakeholders, product teams, engineers, architects, and implementation partners.
• Experience documenting current-state and future-state processes, dependencies, and integration points across multiple teams or business units.
• Demonstrated ability to translate technical changes into business impacts, readiness needs, and adoption strategies.
• Experience supporting solution validation through testing, user feedback, and issue resolution activities.
• Strong communication, facilitation, stakeholder management, and cross-functional leadership skills.
• Proven ability to lead complex initiatives, manage competing priorities, and deliver high-quality outcomes on time.

What Will Give You A Competitive Edge (Preferred Qualifications)

• Master’s degree preferred; technical discipline preferred
• Change management certification such as Prosci or CCMP

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Gm does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need gm immigration sponsorship (e.g., h-1b, tn, stem opt, etc.) Now or in the future.

GM may support relocation for this position.