We are actively seeking a Sr. Support Engineer, SAP - HR/Payroll. The role will report directly to the Regional Manager, SAP – EMEA. The Sr. Support Engineer, SAP - HR/Payroll will be based in the UK and may work from a remote office.
Position Summary
The role of the Sr. Support Engineer, SAP HR/Payroll is to provide exceptional remote-based support for mission-critical SAP HR/Payroll applications as part of our global customer support team. The position has the responsibility for providing support to our global clients who use SAP HR/Payroll, Personnel Administration, Time Management, and Organization Management, including researching and troubleshooting issues and providing advice and solutions. The role of the Senior SAP Engineer requires functional experience, integration knowledge, implementation and support expertise and skills to diagnose issues; then configure, test, and deliver fixes for such issues in complex, integrated and highly configured environments. Good working experience of UK payroll, legal reporting, and country specific infotypes is a must have for this role.
Essential Duties and Responsibilities
- Solve customer issues using methodical troubleshooting based on expert knowledge of SAP HR/Payroll functionality and technology in complex ERP environments.
- Work closely with customers as issues arise to understand their needs, support business change and deliver a consistently high-quality customer experience.
- Provide remote-based support for all aspects of the functional and technical features of SAP HR/Payroll including SAP Payroll and Time Management configuration, UK and Ireland payroll statutory regulations, PCR and schema, payroll/finance integration, absence processing including sickness, maternity, paternity, and shared parental leave. Support UK Local Government issues including Multiple Employment, LGPS and Teachers Pension, RTI and EOY . Provide support of country specific HR / Payroll configuration for other European or Middle East countries, as needed
- Support client customisations, sharing implementation and best practices advice.
- Develop application break fixes for critical product defects.
- Help clients analyse and correct data issues.
- Manage one or more key assigned accounts as a technical/functional advisor.
- Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity.
- Be a pro-active contributor to a support organisation
- Collaborate with team members in a virtual team environment to extend field experience to different client situations.
- Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience.
Additional Duties & Responsibilities
- Other job-related duties and responsibilities may be assigned from time to time.
Education
- Bachelor’s degree in computer science or related field or equivalent professional experience.
- Membership of CIPP or equivalent is also desirable.
Experience
- 10+ year’s relevant SAP experience is essential, particularly with all aspects of UK and Ireland SAP HR/Payroll, Personal Administration, Time Management, Organisation Management. Local government payroll experience is also required.
- Must have at least 5 years “hands on” implementation experience in the UK with at least two full life-cycle implementations
- 5+ years direct support of application end-users in a Corporate environment
- Extensive and in-depth knowledge of all aspects of SAP Payroll and Time Management configuration, UK and Ireland payroll statutory regulations, PCR and schema abilities, payroll/finance integration, absence processing including sickness, maternity, paternity, and shared parental leave.
- Ability to support UK Local Government issues including Multiple Employment, LGPS and Teachers Pension, RTI and EOY skills would also be highly desirable.
- Country specific HR / Payroll knowledge of other European or Middle East countries is desirable.
- Good working knowledge of ESS/MSS, HR Forms including payslips, and Travel Management is desirable
- The ideal candidate will be fluent (speaking / reading / writing) in English. Proficiency in another European language is preferred but not required.
- A track record of successful roles in several SAP implementation or upgrade projects
- Deep working knowledge and understanding of supporting business processes
- Analytical, logical problem resolution skills
- SAP certification(s) preferred
- Knowledge of localizations: architecture, implementation and key functionality
- Expertise with SAP 4.x and ECC, including full life-cycle implementation experience, configuration and administration of the application.
- Demonstrable history solving complex problems across multiple modules.
Skills
- Superb trouble-shooting skills and tenacity in problem solving.
- Ability to debug and triage support case issues within the HR ABAP code.
- Passionate focus on customer support and the ability to build long term, successful working relationships with Clients.
- Strong knowledge of key application functionality, tables and relationships.
- Deep knowledge of SAP customisation/extension methodologies.
- Excellent interpersonal, presentation and communication skills – verbal & written.
- Attention to detail and the ability to learn quickly.
- Extreme focus on Client satisfaction.
- Demonstrated ability to work independently and as part of a team.
- Ability to work calmly and professionally in high pressure situations.
- The ability to work remotely from a home based office in a virtual environment.
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