We are seeking a Sr. Supply Chain Manager to lead Outbound Customer Experience (CX) Performance within NACF Supply Chain Optimization team. This role owns evaluating cost trade-offs between Outbound Plan accuracy and Cost by owning how work moves through Amazon's Outbound Network-shaping Sales and Operations Planning (S&OP) plans and network design to directly influence delivery speed and cost trade-offs at the network level.
Partnering with planning, design and analytics teams you will execute mid-to-long-term strategies including speed sensitivity modeling and connectivity optimization analysis. You will quantify how Fulfillment Center (FC) utilization, assignment patterns, and lane configurations impact 1D/2D speed, and build frameworks that enable leadership to make explicit speed-vs-cost trade-off decisions during the planning process. This includes regional stress testing for capacity-constrained Peak scenarios and building flexibility to absorb volatility into the network assignment plan.
This role operates both tactically and strategically-driving short-term execution while shaping the long-term direction of outbound network optimization. You will work cross-functionally with planning, operations, and technical teams, influencing senior leaders (Directors and VPs) through data-driven recommendations. The ideal candidate excels at navigating ambiguity, simplifying complex systems, and delivering results at scale in a fast-paced environment
Key job responsibilities
• Own the Outbound CX speed-vs-cost trade-off framework, driving both tactical execution and strategic improvements to network delivery performance
• Build and execute speed sensitivity and scenario models (BAU-to-Peak ramp, connectivity changes, regional stress testing) that quantify impact to 1D/2D speed and inform S&OP decisions
• Work cross-functionally with planning, design, operations, and analytics teams to identify and implement process improvements that eliminate defects in outbound load-balancing and plan adherence
• Leverage SQL/Python to conduct root cause analysis and data-driven experimentation at scale, translating findings into actionable recommendations for senior leadership
• Develop metrics, early-warning frameworks, and reporting that flag speed risk proactively-contributing to Quarterly Business Reviews (QBRs) at the Director/VP level
• Drive continuous improvement by creating scalable solutions that deliver a richer end-to-end customer experience while balancing cost
A day in the life
This role blends strategic modeling with tactical execution. Cross-functional collaboration is central to your success-you'll build relationships across planning, design, transportation, and fulfillment teams to align on network priorities and drive outcomes. You will lead weekly and monthly program updates, contribute to Quarterly Business Reviews (QBRs), and serve as the connective tissue between analytics insights and operational decisions. Every day, you're turning complex network data into concise narratives that enable leadership to act decisively-driving continuous improvement and better customer outcomes across Amazon's Outbound network.
About the team
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan"
BASIC QUALIFICATIONS
- 5+ years of program or project management experience
- 5+ years of supply chain experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- 5+ years of owning program strategy, end to end delivery, and communicating results to senior leadership experience
PREFERRED QUALIFICATIONS
- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, TX, Austin - 115,400.00 - 160,000.00 USD annually
USA, WA, Bellevue - 115,400.00 - 160,000.00 USD annually
