Support Center - Irving

The Sr. Supply Chain Analyst is responsible for providing proactive support to vendor partners, merchant teams, and DC network to ensure optimal and consistent flow of merchandise from vendors to the DCs and ultimately to stores. This position will be responsible for proactively identifying and resolving issues that affect the flow of goods, lead projects to drive continuous improvement, and influence the organization through teaching and training. The Sr. Supply Chain Analyst will implement solutions and processes with the support of our Supply Chain teams to correct issues, avoid future occurrences, drive efficiencies, and enable new capabilities. The Sr. Supply Chain Analyst will be assigned a merchandise division to assure we optimize the flow of goods for the assigned area, but will also be exposed to and have the opportunity to work across all divisions in leading projects.

Major Activities

• Optimize flow of product from Vendors to DCs to stores.
• Partner with Vendors, Merchants, and DC teams to assure we use the best practices in flowing goods to save on time, money, and labor:
  • Identify opportunities for vendors to improve their flow of goods.
  • Work with vendors to resolve any opportunities to improve the process to support Michaels.
  • Identify opportunities to support warehouses.
  • Identify opportunities to support stores.
• Teach and train team members, cross-functional business partners, and Vendors on supply chain best practices and expectations.
• Maintain cost recovery for DCs if corrective action is needed to flow goods.
• Maintain the flow of business within a given area to ensure process responsibilities are completed accurately and in a timely manner.
  • Resolve DC troubles within a 3 day period.
  • Respond back to communications within 24 hours or less.
• Assist the Supply Chain Forecast team in providing information that may impact flow changes in the network. 
• Travel to DCs or vendor locations to identify and support improving processes to improve product flow (When requested).
• Identify opportunities and develop solutions to improve product flow, increase store service levels, and improve supply chain efficiencies.
• Leverage data and analytics to identify opportunities to improve the business, track and monitor key metrics, and influence business decisions.
• Develop project plans and manage timelines and deliverables.
• Work collaboratively and through influential leadership with cross-functional partners in Sourcing, Merchants, Inventory Management, DCs, Transportation, Stores, and Vendors to meet deadlines and drive results.
• The team member will take ownership of all aspects of the project management, communication, and results tracking.
• Manage transitions within assigned division (Vendor or DC location, shipping case configuration, and packaging changes).
• DC RTVs (Returns, destroy and/or donate) products with approval from merchants and vendor partners.
• Establish reworks for issues that are held up in our DC network.

• Other duties as assigned

Minimum Special Certifications or Technical Skills

• Excellent Excel and Access Skills
• Strong Analytical Skills
• Strong Communication Skills
• Power Point

Preferred Education

• Bachelor’s Degree in Logistics, Supply Chain, Business or Related Field

Preferred Type of Experience the Job Requires

• 3-5 years Supply Chain Experience
• Retail and/or Logistics Experience
• Project Management Experience

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.