Adobe Inc.

Sr Strategy & Operations Manager, Customer Marketing

Adobe Inc.$148K — $215K *
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 7+ years' experience in business operations, marketing operations, or program management.
  • Experience in large, matrixed organizations with cross-functional teams.
  • Strong communication and influence skills, adept at managing stakeholders at all levels.

Responsibilities

  • Steward the operating rhythm for the customer group, ensuring efficient forums and decision-making meetings.
  • Prepare leaders for critical meetings and forums, ensuring they are well-informed and ready.
  • Maintain and refine governance models to clarify roles and responsibilities within the team.
  • Act as the main operational contact for cross-functional teams, facilitating collaboration and communication.
  • Support the quarterly planning process for the customer segment, aligning strategies with outcomes.
  • Oversee a portfolio-wide view of workstreams and planning timelines to ensure overall coherence.
  • Track the health of key deliverables, identifying risks and interdependencies for responsive management.

Benefits

  • Inclusive work environment that promotes collaboration and outstanding performance.
  • Opportunity to contribute to a leading marketing organization with cutting-edge initiatives.
  • Access to strategic planning resources and cross-functional team collaboration opportunities.
Full Job Description
The Opportunity

Join Adobe as the Strategy & Operations Partner to the Sr. Director/Director of Customer Group Marketing and contribute to a world-class marketing organization! We are seeking an ambitious individual to guide our customer marketing initiatives with proven skills and an outstanding track record. You'll be part of a team that values inclusion, collaboration, and outstanding performance.

Take charge of our customer marketing strategy and operations, driving the rhythm behind a high-performing marketing organization. This outstanding role requires aligning priorities, surfacing risks, and ensuring clarity and precision in our portfolio. You'll be the connective tissue across the organization, bringing structure to complexity and determining what matters most.
What You'll Do
  • Steward the operating rhythm of the customer group, ensuring forums exist, run well, and produce decisions
  • Prepare the Sr. Director/Director of Customer Group Marketing for key meetings and leadership forums
  • Maintain and evolve governance models, ensuring roles and workflows are clear
  • Act as the operational point of contact for cross-functional teams
  • Support the quarterly planning process for the customer segment
  • Maintain a portfolio-wide view of all workstreams and planning horizons
  • Track the health of key planning deliverables, risks, and interdependencies
  • Aggregate and synthesize performance signals, data, and insights into a coherent view
  • Identify patterns, gaps, and risks, translating them into clear recommendations
  • Maintain portfolio-level insight into the marketing budget, tracking allocation against strategic priorities
  • Liaise with Finance and Agency Ops for compliance, accurate forecasting, and timely resolution of funding issues
What You Need to Succeed
  • 7+ years' experience in business operations, marketing operations, or program management
  • Proven experience in large, matrixed organizations with cross-functional teams
  • Strong communication and influence skills, comfortable managing up, across, and down


Expected Pay Range:
Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $112,000 -- $215,100 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

In California, the pay range for this position is $148,500 - $215,100

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

About Adobe Inc.

The Omniture product suite provides an integrated set of services: advanced web analytics and segmentation (SiteCatalyst, Discover and Data Warehouse), search marketing (SearchCenter), optimization (Advanced Testing and Targeting -- Offermatica and TouchClarity), and the marketing integration platform (Genesis). They also have an iPhone application that allows customers to sign into their Omniture account and view statistics from anywhere.

Adobe Inc. Careers

Join Adobe Inc., a global leader in digital media and digital marketing solutions, and be part of a team that thrives on innovation and creativity. Adobe offers unparalleled job opportunities that propel your career forward in an environment that fosters growth and leadership. Work You’ll Do At Adobe, you will be immersed in an atmosphere of innovative solutions and exceptional leadership, contributing to projects that drastically change the landscape of digital content. Our team at Adobe is dedicated to empowering creatives and enterprises alike through cutting-edge technology and expertise. Transform the World with Your Creativity Adobe’s mission is to change the world through digital experiences. We are looking for professionals who are passionate about creativity, technology, and driving significant market evolution. Join a diverse team that values individuality and the fresh perspectives each member brings. Lead in a Culture of Innovation Adobe Inc. is synonymous with fostering a culture of innovation where your ideas can pave the way for groundbreaking digital solutions. Our leadership is committed to nurturing a dynamic and inclusive workplace that promotes career growth and development. Collaborate with the Best Work alongside a global team of talented professionals who are leaders in their fields. At Adobe, you will enhance your skills through collaboration and be inspired by the creativity and dedication of your teammates. Our networking opportunities within the company are designed to foster connections that lead to lasting professional relationships. Explore Career Opportunities Adobe Inc. offers a range of career paths from software engineering to marketing, customer experience to IT. Explore job opportunities and internships that align with your skills and passions. Adobe is committed to hiring the best talent and providing them with the training, benefits, and support needed to succeed. Innovate and Grow Drive innovation as part of the Adobe team and see firsthand how your work contributes to the company’s success and your personal growth. Engage in projects that push the boundaries of technology and creativity. Future-Proof Your Career Adobe is dedicated to the development of its employees at all stages of their careers. We offer comprehensive training programs, including leadership development and diversity training, to ensure you are equipped for the future. Our benefits package is designed to support the well-being and financial security of our team members and their families. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for driven, curious, creative, and solution-oriented team players. Start your journey with Adobe today by exploring our exciting career and internship opportunities. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Discover the rewarding and exciting opportunities that await at Adobe Inc.
Learn more about Adobe Inc.
Size
25,988 employees
Market Cap
$154.8 billion
Industry
Net Income
$5.2 billion
Founded
1982
5 Year Trend
+21.9%
Revenue
$12.8 billion
NASDAQ

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