ServiceNow

Sr Staff Site Reliability Engineer - Veza

ServiceNow$165K — $289K *
Enterprise Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • BS degree in Computer Science or related field (or equivalent practical experience)
  • 7+ years in Site Reliability Engineering, DevOps, or Infrastructure Engineering
  • Proven track record leading large-scale, cross-team infrastructure projects
  • Demonstrated ability to work autonomously on ambiguous projects with tight deadlines
  • 5+ years with AWS and cloud automation
  • Expert-level experience with Kubernetes, Helm, Linux, and Terraform

Responsibilities

  • Lead enterprise-wide reliability and infrastructure projects with high autonomy
  • Navigate ambiguous problems and deliver innovative solutions
  • Architect and deploy solutions for Cloud Prem and SaaS customers
  • Drive technical innovation and establish SRE best practices
  • Respond to critical incidents, leading root cause analysis and implementations
  • Develop automation solutions to streamline operations
  • Participate in on-call rotation to ensure effective incident handoff

Benefits

  • Health plans including flexible spending accounts
  • 401(k) Plan with company match
  • Employee Stock Purchase Plan (ESPP)
  • Flexible time away plan
  • Family leave programs
Full Job Description
Job Description

3 days onsite at the Redwood City office

We are seeking an exceptional Sr Staff Site Reliability Engineer to lead critical infrastructure initiatives and drive innovation across our organization. You'll architect scalable solutions, navigate complex technical challenges independently, and deliver results under tight deadlines in a fast-paced environment. You'll work cross-functionally alongside builders who have helped shape the success of companies such as Google, Okta, AWS, and Snowflake.

We are building the next generation identity security platform for the multi-cloud era - will you join us?

You will:

Strategic Leadership & Technical Execution
  • Lead enterprise-wide reliability and infrastructure projects across multiple teams with high autonomy
  • Navigate ambiguous problem spaces and deliver innovative solutions under tight deadlines
  • Architect and deploy solutions for Cloud Prem and SaaS customers at scale
  • Drive technical innovation and establish SRE best practices across the organization
  • Respond to critical incidents, lead root cause analysis, and implement long-term resolutions
  • Develop automation solutions to streamline operations and reduce manual workload
  • Participate in on-call rotation and ensure effective incident handoff and documentation

Cross-Functional Collaboration & Communication
  • Partner with Engineering, Product, and Customer Success teams to align reliability goals with business objectives
  • Communicate complex technical concepts effectively to technical and non-technical audiences, including executives
  • Influence technical decisions across teams through thought leadership and demonstrated expertise
  • Build consensus and drive adoption of new tools, processes, and architectural patterns

Customer-Facing Technical Leadership
  • Provide tier 2/3 technical support to enterprise customers for complex troubleshooting
  • Work directly with customer technical teams to resolve deployment, configuration, and integration challenges
  • Conduct technical onboarding and provide expert guidance on platform architecture and best practices
  • Create customer-facing documentation, troubleshooting guides, and run-books
  • Lead customer calls and technical discussions as a trusted advisor
  • Team Development
  • Mentor SRE and engineering team members, elevating technical capabilities
  • Foster a culture of reliability, operational excellence, and continuous improvement


Qualifications

Required Experience
  • BS degree in Computer Science or related field (or equivalent practical experience)
  • 7+ years in Site Reliability Engineering, DevOps, or Infrastructure Engineering
  • Proven track record leading large-scale, cross-team infrastructure projects from conception to production
  • Demonstrated ability to work autonomously on ambiguous projects with tight deadlines

Technical Expertise
  • 5+ years with AWS (VPC, EC2, RDS, EKS, CloudFormation) and cloud automation
  • Expert-level experience with Kubernetes, Helm, Linux, and Terraform
  • Strong experience with GitOps model, distributed version control, and CI/CD pipelines
  • Proficiency with monitoring tools (Prometheus, Grafana, DataDog)
  • Strong programming/scripting skills (Python, Go, Bash) for automation
  • Deep understanding of distributed systems, microservices, and reliability patterns
  • Experience with Bazel and CueLang a plus
  • Hands-on experience with at least one major compliance framework (SOC 1/2, ISO 27001, FedRAMP Moderate/High) through an audit cycle

Leadership & Communication
  • Exceptional ability to articulate complex technical concepts to diverse audiences
  • Track record of driving technical change across organizational boundaries
  • Successfully delivered multiple complex projects under tight deadlines
  • Strong customer service orientation with patience and empathy

Work Style:
  • Thrives in ambiguous environments and makes progress without perfect information
  • Hands-on, "can do" attitude with bias for action
  • Low ego and high intellectual curiosity
  • Comfortable working across time zones
  • Self-motivated with strong ownership mentality


For positions in this location, we offer a base pay of $165,500 - $289,600, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

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ServiceNow Careers

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Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ

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