ServiceNow

Sr Staff Outbound Product Manager - AI Assistant

ServiceNow • $150K — $180K *
Mountain View, CA 94040In-Person
Enterprise Technology
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 10+ years in Product Management or related fields, preferably in enterprise SaaS and integrations.
  • Experience in shipping and scaling integrations and platform ecosystems.
  • Strong knowledge of enterprise deployment security, governance, and compliance.
  • Proficient in leveraging AI for improved workflows and decision-making.
  • Ability to craft effective narratives and create enablement materials.
  • Experience collaborating across multiple functions like Sales, Support, and Legal.
  • Analytical mindset for defining success metrics and making data-driven decisions.
  • Excellent communication skills to articulate complex concepts simply.
  • Accountable and action-oriented with a focus on delivering results.

Responsibilities

  • Develop a deep understanding of customer needs and market dynamics.
  • Define and test 'GA readiness' for product integrations, ensuring quality and support readiness.
  • Lead efforts to drive adoption of new features and major integrations.
  • Facilitate early access programs to validate product capabilities through user feedback.
  • Advocate for the Voice of the Customer in internal strategy discussions.
  • Enable cross-functional teams with resources for successful product rollout.
  • Define success metrics for product adoption and community engagement.

Benefits

  • Flexible work personas accommodating remote and in-office arrangements.
  • Opportunity to work on cutting-edge AI technology impacting millions globally.
  • Engagement in a collaborative and innovative work environment.
  • Career development opportunities in a rapidly evolving tech landscape.
  • Focus on meaningful problem-solving and impactful outcomes for clients.
Full Job Description
Job Description

At Moveworks, we're building the most advanced enterprise AI platform in the world - combining generative LLMs, agentic reasoning, enterprise search, and natural conversation into one cohesive product experience. As an Outbound Product Manager, you'll play a key role in shaping the future of our AI Assistant, used by millions of employees around the world.

Our mission is to win the Front Door by being a daily assistant for all employees.

The Role

As a Sr. Staff Outbound Product Manager, you will be responsible for the market success of our Assistant portfolio, including EmployeeWorks: shaping the narrative, ensuring deployments are repeatable, enabling the field and partners, to drive adoption and growth.

What You'll Do:
  • Develop deep customer and market understanding: segment needs, competitive landscape, and the real-world constraints of deploying integrations in large enterprises (security, governance, admin workflows, change management).
  • Help with defining and testing "GA readiness" for integrations: packaging, documentation, deployment guides, support escalation paths, and operational playbooks.
  • Lead adoption efforts for new capabilities and major integrations, including announcements, release notes, demo assets, and internal enablement.
  • Lead early access programs to gather feedback and validate new product capabilities.
  • Serve as a primary advocate for the Voice of the Customer (VoC) within product, engineering, and leadership teams.
  • Enable Sales/SE/CS/Support with talk tracks, discovery questions, ROI narratives, competitive objections, implementation checklists, and troubleshooting guides.
  • Define and drive adoption and success metrics for the Assistant.
  • Bring field insights into product planning: translate voice-of-customer and deployment learnings into prioritized requirements and crisp acceptance criteria for inbound PMs.
  • Manage community engagement and create content that drives interest and success.


Qualifications

To succeed in this role you have:
  • 10+ years in Product Management, Product Marketing, Solutions, Partner Success, or a hybrid PM/PMM role-ideally with enterprise SaaS and platform/integration products.
  • Demonstrated experience shipping and scaling integrations/connectors, platform ecosystems, or developer/admin-facing features.
  • Strong understanding of enterprise deployment realities: SSO/OAuth/SAML, permissions and ACLs, data governance, security reviews, compliance, and admin UX.
  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
  • Ability to craft crisp narratives and practical enablement: you can write the pitch, build the deck, and equip teams to win.
  • Comfort working cross-functionally with Sales, SE, CS, Support, Marketing, Partnerships, and Security/Legal.
  • Analytical approach to adoption: you define metrics, instrument success, and make data-informed recommendations.
  • Excellent written and verbal communication; ability to simplify complexity without losing technical truth.
  • Strong sense of accountability, with the ability to influence, lead, and execute effectively.
  • Action-oriented mindset and motivation to deliver impactful outcomes


Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

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ServiceNow Careers

Empowering professionals to achieve more, ServiceNow is where careers are future-proofed, and ambitions are realized. Join us in our journey of growth and innovation.
Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Information Technology
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ
NOW
* Ladders Estimates

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