Job Overview

Senior ServiceNow Solutions Consultant
Location

Remote (Travel up to 25% as required)
Reports To

Sr. Director, ServiceNow Solutions
Position Overview

Milestone Technologies is seeking an experienced Senior ServiceNow Solutions Consultant to serve as a trusted advisor to enterprise customers throughout their ServiceNow transformation journey.

This role extends well beyond traditional pre-sales engineering. The Senior ServiceNow Solutions Consultant partners closely with Sales, Delivery, Executive Leadership, and ServiceNow to help organizations define platform strategy, optimize licensing investments, architect business solutions, develop implementation roadmaps, and deliver measurable business outcomes.

The ideal candidate combines executive communication skills with deep ServiceNow expertise and consulting experience. They are equally comfortable facilitating a CIO strategy workshop, conducting executive discovery sessions, architecting complex ServiceNow solutions, advising customers on licensing strategies, developing Statements of Work, and presenting compelling business cases that earn executive sponsorship.

This highly visible role directly influences customer success, sales growth, solution quality, and long-term client relationships.
What You'll Do
Strategic Advisory & Executive Consulting

Serve as a trusted advisor to executive stakeholders, helping customers maximize the value of their ServiceNow investment.

Responsibilities include:

• Partner with CIOs, IT Executives, Platform Owners, Enterprise Architects, and business leaders throughout the customer lifecycle.
• Lead executive strategy workshops, roadmap sessions, platform assessments, and visioning exercises.
• Facilitate business and technical discovery sessions to identify customer goals, operational challenges, and transformation opportunities.
• Develop ServiceNow platform roadmaps aligned with business priorities and digital transformation initiatives.
• Provide guidance on platform governance, architecture, scalability, technical debt reduction, and operational maturity.
• Build compelling business cases demonstrating business value, operational improvements, and ROI.

ServiceNow Licensing Advisory

Help customers make informed licensing decisions that maximize value while minimizing unnecessary complexity.

Responsibilities include:

• Advise customers on ServiceNow licensing strategies, entitlement optimization, and platform adoption.
• Help customers maximize existing ServiceNow investments before recommending additional licensing.
• Explain ServiceNow licensing models, bundles, and platform capabilities in clear business terms.
• Work collaboratively with ServiceNow account teams while maintaining an objective, customer-first advisory approach.
• Recommend licensing strategies that align with customer business objectives, platform maturity, and long-term growth plans.
• Support customers through renewal planning, platform expansion, and licensing optimization discussions.

Solution Consulting & Sales Support

Support strategic enterprise sales opportunities through technical leadership and customer engagement.

Responsibilities include:

• Lead technical discovery sessions.
• Translate business requirements into scalable ServiceNow solution architectures.
• Design and deliver executive-level demonstrations focused on business outcomes rather than product features.
• Present complex technical concepts to executive audiences in a clear and compelling manner.
• Develop customer-specific solution presentations, proof-of-concepts, and workshop materials.
• Support proposal development and competitive positioning.
• Participate in RFP and RFI responses.
• Partner with Account Executives throughout the sales cycle to position Milestone's ServiceNow offerings.

Solution Architecture, Scoping & Estimation

Lead the development of implementation strategies and project estimates for enterprise ServiceNow initiatives.

Responsibilities include:

• Develop solution architectures for complex ServiceNow implementations.
• Create Rough Order of Magnitude (ROM) estimates.
• Author detailed Statements of Work's.
• Define project scope, assumptions, exclusions, dependencies, implementation approaches, and delivery strategies.
• Collaborate closely with Delivery teams to ensure solutions are technically sound and commercially viable.
• Participate in project transition activities to ensure seamless handoff from Sales to Delivery.
• Identify project risks and recommend mitigation strategies.

Marketing, Events & Thought Leadership

Represent Milestone as a trusted ServiceNow advisor.

Responsibilities include:

• Present at webinars, conferences, executive briefings, and customer events.
• Support marketing campaigns through technical content, presentations, blogs, and thought leadership.
• Develop reusable sales assets and best practices.
• Assist with competitive positioning and market messaging.

Internal Enablement

Help strengthen Milestone's ServiceNow consulting practice.

Responsibilities include:

• Mentor junior Solution Consultants.
• Contribute to internal training and knowledge-sharing initiatives.
• Improve sales playbooks, demo assets, ROM templates, and proposal content.
• Partner with Sales, Delivery, and Practice Leadership to continuously improve service offerings.

What Success Looks Like

Within your first year you will:

• Become a trusted advisor to enterprise customers.
• Support successful closure of strategic ServiceNow opportunities.
• Deliver high-quality ROM estimates and Statements of Work.
• Improve customer understanding of ServiceNow licensing and platform strategy.
• Deliver exceptional customer experiences throughout the sales lifecycle.
• Develop reusable assets that improve sales effectiveness.
• Mentor peers and strengthen Milestone's ServiceNow consulting practice.

Required Qualifications

• 8+ years of enterprise consulting, solution consulting, solution architecture, or technical consulting experience.
• 5+ years focused on the ServiceNow platform.
• Demonstrated experience supporting enterprise ServiceNow sales opportunities.
• Experience facilitating executive workshops and customer strategy sessions.
• Proven experience developing ServiceNow implementation roadmaps.
• Experience authoring Statements of Work and ROM estimates.
• Strong understanding of ServiceNow licensing models and subscription strategies.
• Excellent presentation, facilitation, and executive communication skills.
• Ability to communicate effectively with technical and non-technical audiences.
• Experience collaborating with delivery organizations to ensure successful project transitions.

Preferred Qualifications

• Certified System Administrator (CSA)
• ServiceNow Sales Accreditation
• ServiceNow Pre-Sales Accreditation
• Experience supporting Fortune 1000 organizations
• Experience with AI, Automation Engine, Virtual Agent, AI Agents, and emerging ServiceNow capabilities

Core Competencies

Successful candidates demonstrate:

• Executive Presence
• Strategic Thinking
• Consultative Selling
• Business Acumen
• Enterprise Architecture
• ServiceNow Platform Expertise
• Solution Design
• Licensing Strategy
• Business Process Improvement
• Executive Facilitation
• Financial Acumen
• Proposal Development
• Cross-functional Collaboration
• Relationship Management
• Customer Advocacy

Compensation

Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.